Counter Parts Sales Representative

FleetPride • Nashville, TN

7d

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Counter Parts Sales Representative serves customers by phone or in person, selling heavy-duty parts based on customer needs and parts availability to generate profit for FleetPride. The position includes helping customers identify and obtain parts, providing product and pricing information, processing sales and returns, and maintaining an orderly and sales-oriented counter area.

The role is performed in inside and outside conditions with varied temperature changes, minimal chemical hazards, vibration, dust, and vehicle noise. Physical demands may include lifting and carrying up to 50 pounds, squatting, bending, climbing ladders or stairs, reaching above or below the shoulders, walking, twisting, sitting, and standing. Site-specific demands may differ.

Requirements

• High school diploma, GED, or High School Equivalence Certificate.
• Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
• Active listening skills, including giving others full attention, understanding their points, asking appropriate questions, and avoiding inappropriate interruptions.
• Ability to communicate information effectively.
• Time-management skills, including managing one’s own time and the time of others.
• Persuasion skills.
• Service orientation and an active interest in helping people.
• At least 2 years of sales experience.

Nice To Haves

• Sales experience involving heavy-duty automotive parts.

Responsibilities

• Help determine and obtain heavy-duty parts requested by customers by phone or in person.
• Suggest related parts to provide customers with a full-service solution.
• Locate and obtain ordered parts from a central warehouse or branch.
• Determine customer sales prices in accordance with company procedures.
• Handle warranty or defective parts in accordance with company procedures.
• Write up approved charge sales in accordance with company procedures.
• Special-order parts on an emergency basis when necessary and appropriate.
• Process approved customer credits for returned merchandise.
• Maintain the confidentiality of pricing lists and structures as required by company procedures.
• Answer customer questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Use non-selling and non-servicing time to study catalogs, review price sheets and bulletins, and learn about changes, additions, and deletions.
• Keep the counter parts area clean and orderly.
• Maintain display areas that encourage sales.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED