Counter Parts Sales Representative

FleetPride•Tampa, FL

25d

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Counter Parts Sales Representative provides service to customers by phone or in person through sales of heavy-duty parts, considering customer needs and parts availability while working to make a profit for FleetPride. The role serves customers, processes parts sales and returns according to company procedures, and keeps the counter and display areas organized to support sales.

Requirements

High school diploma, GED, or High School Equivalence Certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
Active listening skills, including giving full attention, understanding others’ points, asking appropriate questions, and avoiding inappropriate interruptions.
Ability to convey information effectively to others.
Time-management skills, including managing one’s own time and the time of others.
Persuasion skills.
Service orientation and an active interest in helping people.
At least 2 years of sales experience.

Nice To Haves

Experience selling heavy-duty automotive parts is preferred.

Responsibilities

Help determine and obtain heavy-duty parts requested by customers by phone or in person.
Suggest related parts to provide full service.
Locate and obtain ordered parts for customers from the central warehouse or branch.
Determine customer sales prices according to company procedure.
Handle warranty or defective parts according to company procedure.
Write up approved charge sales according to company procedure.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedure.
Answer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling, non-servicing time to study catalogs and review price sheets, bulletins, changes, additions, and deletions.
Keep the counter parts area clean and in order.
Ensure display areas encourage sales.