Counter Parts Sales Representative

FleetPride•Topeka, KS

About The Position

The Counter Parts Sales Representative provides service to customers by phone or in person through the sale of heavy-duty parts. The role identifies customer needs, checks parts availability, and supports profitable sales for FleetPride. It also involves locating parts, processing sales and returns according to company procedures, answering product questions, and keeping the counter and display areas orderly.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
At least 2 years of sales experience; heavy-duty automotive parts sales experience is preferred.
Active listening skills.
Effective communication skills.
Time-management skills.
Persuasion skills.
Service orientation.

Nice To Haves

Sales experience involving heavy-duty automotive parts.

Responsibilities

Help determine and obtain requested heavy-duty parts for customers by phone or in person; suggest related parts to provide full service.
Locate and obtain ordered parts for customers from the central warehouse or branch.
Determine customer sales prices in accordance with company procedures.
Handle warranty or defective parts in accordance with company procedures.
Write up approved charge sales in accordance with company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
Keep the counter parts area clean and orderly and ensure display areas encourage sales.