Counter Parts Sales Representative

FleetPride • Denver, CO

17d

About The Position

The Counter Parts Sales Representative provides customer service by phone and in person through the sale of heavy-duty parts. The role identifies customer needs, checks parts availability, and supports profitable sales for FleetPride. The representative helps customers obtain parts, recommends related parts, answers product questions, and handles sales, returns, warranties, and special orders in accordance with company procedures. The position also maintains an orderly counter and sales display area and uses non-selling time to study catalogs, price sheets, bulletins, and product changes.

Requirements

• High school diploma, GED, or high school equivalence certificate.
• Intermediate knowledge of Windows XP, Excel, Word, and Outlook.
• Active listening skills, including giving full attention, understanding others' points, asking appropriate questions, and avoiding inappropriate interruptions.
• Ability to communicate information effectively.
• Time-management skills, including managing one's own time and the time of others.
• Persuasion skills.
• Service orientation and an active interest in helping people.
• At least 2 years of sales experience.

Nice To Haves

• Experience selling heavy-duty automotive parts.

Responsibilities

• Help determine and obtain heavy-duty parts requested by customers by phone or in person, and suggest related parts for a full-service sale.
• Locate and obtain ordered parts from the central warehouse or branch.
• Determine customer sales prices in accordance with company procedures.
• Handle warranty claims and defective parts in accordance with company procedures.
• Write up approved charge sales in accordance with company procedures.
• Special-order parts on an emergency basis when necessary and appropriate.
• Process approved credits for returned merchandise.
• Maintain confidentiality of pricing lists and structures as required by company procedures.
• Answer customer questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Use non-selling, non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
• Keep the counter parts area clean and orderly and ensure display areas encourage sales.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED