Counter Parts Sales Representative

FleetPride • Columbus, OH

5d

About The Position

The Counter Parts Sales Representative provides customer service by phone and in person, selling heavy-duty parts based on customer needs and parts availability while helping FleetPride earn a profit. The role includes identifying and obtaining requested parts, recommending related parts, processing sales and returns according to company procedures, and keeping the parts counter and displays organized. The position works in inside and outside conditions with varied temperatures, minimal chemical hazards, vibration, dust, and vehicle noise.

Requirements

• High school diploma, GED, or high school equivalence certificate.
• Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
• At least 2 years of sales experience.
• Active listening skills, including understanding others, asking appropriate questions, and avoiding inappropriate interruptions.
• Ability to communicate information effectively.
• Time-management skills.
• Persuasion skills.
• Service orientation and an active interest in helping people.

Nice To Haves

• Experience selling heavy-duty automotive parts.

Responsibilities

• Help determine and obtain heavy-duty parts requested by customers by phone or in person.
• Suggest related parts to provide customers with full service.
• Locate and obtain ordered parts from the central warehouse or branch.
• Determine customer sales prices in accordance with company procedures.
• Handle warranty or defective parts according to company procedures.
• Write up approved charge sales according to company procedures.
• Special-order parts on an emergency basis when necessary and appropriate.
• Process approved customer credits for returned merchandise.
• Maintain the confidentiality of pricing lists and structures as required by company procedures.
• Answer customer questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Use non-selling, non-servicing time to study catalogs and review price sheets, bulletins, changes, additions, and deletions.
• Keep the counter parts area clean and orderly.
• Maintain display areas that encourage sales.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED