Counter Parts Sales Representative

FleetPride • Miami, FL

2d

About The Position

The Counter Parts Sales Representative provides service to customers by phone or in person through the sale of heavy-duty parts. The role identifies customer needs, checks part availability, and supports profitable sales for FleetPride. It also involves handling parts orders, pricing, returns, warranties, and customer questions in accordance with company procedures.

The position is based in an environment with inside and outside conditions, variable temperatures, minimal chemical hazards, vibration, dust, and vehicle noise. Physical activities may include lifting and carrying up to 50 pounds, squatting, bending, climbing ladders or stairs, reaching above or below the shoulders, walking, twisting, sitting, and standing.

Requirements

• High school diploma, GED, or high school equivalence certificate.
• Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
• At least 2 years of sales experience.
• Active listening skills.
• Effective communication skills.
• Time-management skills.
• Persuasion skills.
• Service orientation.
• Ability to lift and carry up to 50 pounds and perform the physical activities described in the posting.

Nice To Haves

• Experience selling heavy-duty automotive parts is preferred.

Responsibilities

• Help determine and obtain heavy-duty parts requested by customers by phone or in person, and suggest related parts for complete service.
• Locate and obtain ordered parts from a central warehouse or branch.
• Determine customer sales prices in accordance with company procedures.
• Handle warranty or defective parts in accordance with company procedures.
• Write up approved charge sales in accordance with company procedures.
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved customer credits for returned merchandise.
• Maintain confidentiality of pricing lists and structures as required by company procedures.
• Answer customer questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
• Keep the counter parts area clean and orderly and ensure display areas encourage sales.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED