Counter Parts Sales Representative

FleetPride•Tyler, TX

25d

About The Position

The Counter Parts Sales Representative provides service to customers by phone or in person through sales of heavy-duty parts, in accordance with customer needs and parts availability, to generate profit for FleetPride. The role involves helping customers identify and obtain parts, answering product questions, supporting sales and returns, and keeping the counter and display areas orderly.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate knowledge of Windows XP, Excel, Word, and Outlook.
Active listening skills, including giving full attention, understanding others' points, asking appropriate questions, and avoiding inappropriate interruptions.
Ability to communicate information effectively.
Time-management skills, including managing one's own time and the time of others.
Persuasion skills.
Service orientation and an active interest in helping people.
At least 2 years of sales experience.

Nice To Haves

Experience selling heavy-duty automotive parts.

Responsibilities

Help determine and obtain heavy-duty parts requested by customers by phone or in person.
Suggest related parts to provide customers with a full-service solution.
Locate and obtain ordered parts from a central warehouse or branch.
Determine customer sales prices according to company procedures.
Handle warranty or defective parts according to company procedures.
Write up approved charge sales according to company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, changes, additions, and deletions.
Keep the counter parts area clean and orderly.
Maintain display areas that encourage sales.