Counter Parts Sales Representative

FleetPride•Glade Spring, VA

12d

About The Position

The Counter Parts Sales Representative provides service to customers by phone or in person through sales of heavy-duty parts, based on customer needs and parts availability, while helping FleetPride make a profit. The role helps customers identify and obtain requested parts, answers product questions, and supports sales through related-part suggestions and current product catalogs. It also handles pricing, approved charge sales, returns, warranty or defective parts, and emergency special orders in accordance with company procedures. The representative maintains confidentiality of pricing information, uses non-selling time to review catalogs and product and pricing updates, and keeps the counter and display areas clean and orderly to encourage sales. Work takes place in inside and outside conditions with varied temperatures, minimal chemical hazards, vibration, dust, and vehicle noise. Physical demands include lifting and carrying up to 50 pounds, squatting, bending, climbing ladders or stairs, reaching above or below the shoulders, walking, twisting, sitting, and standing.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
At least 2 years of sales experience; heavy-duty automotive parts sales experience is preferred.
Active listening skills.
Effective communication skills.
Time-management skills.
Persuasion skills.
Service orientation.

Nice To Haves

Experience selling heavy-duty automotive parts.

Responsibilities

Help determine and obtain heavy-duty parts requested by customers by phone or in person, and suggest related parts for full service.
Locate and obtain ordered parts from a central warehouse or branch.
Determine customer sales prices in accordance with company procedures.
Handle warranty or defective parts in accordance with company procedures.
Write up approved charge sales in accordance with company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling, non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
Keep the counter parts area clean and orderly and ensure display areas encourage sales.