Counter Parts Sales Representative

FleetPride•Miami, FL

About The Position

The Counter Parts Sales Representative provides customer service by phone and in person through the sale of heavy-duty parts. The role identifies customer needs, checks part availability, and makes sales in accordance with company procedures to generate profit for FleetPride. The position also supports customers with product information, orders, returns, warranties, and credits, while maintaining an orderly and sales-supportive counter area.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
Active listening skills.
Ability to communicate information effectively.
Time-management skills.
Persuasion skills.
Service orientation and an active interest in helping people.
At least 2 years of sales experience.

Nice To Haves

Experience selling heavy-duty automotive parts.

Responsibilities

Help determine and obtain heavy-duty parts requested by customers in person or by phone.
Suggest related parts to provide full service.
Locate and obtain ordered parts from the central warehouse or branch.
Determine sales prices in accordance with company procedures.
Handle warranty or defective parts in accordance with company procedures.
Write up approved charge sales in accordance with company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, changes, additions, and deletions.
Keep the counter parts area clean and orderly.
Ensure display areas encourage sales.