Counter Parts Sales Rep

FleetPride•Kalispell, MT

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Counter Parts Sales Rep serves customers by phone or in person, selling heavy-duty parts according to customer needs and parts availability while supporting company profitability. The role includes finding and obtaining requested parts, providing product information, processing sales and returns, and keeping the counter and display areas organized.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
At least 2 years of sales experience; heavy-duty automotive parts sales experience is preferred.
Active listening skills, including giving full attention, understanding others’ points, asking appropriate questions, and avoiding inappropriate interruptions.
Ability to communicate information effectively.
Time-management skills, including managing one’s own time and the time of others.
Persuasion skills.
Service orientation and an active effort to help people.

Nice To Haves

Sales experience with heavy-duty automotive parts.

Responsibilities

Help determine and obtain heavy-duty parts requested by customers by phone or in person; suggest related parts for a complete service.
Locate and obtain ordered parts from a central warehouse or branch.
Set customer sales prices according to company procedures.
Handle warranty or defective parts according to company procedures.
Write up approved charge sales according to company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
Keep the counter parts area clean and orderly and maintain displays that encourage sales.