Counter Parts Sales Rep

FleetPride•Gainesville, GA

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Counter Parts Sales Rep provides service to customers by phone or in person, selling heavy-duty parts according to customer needs and parts availability while seeking to make a profit for FleetPride. The role includes identifying and obtaining parts, advising customers about products and pricing, processing sales and returns, and maintaining the counter and display areas.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
At least 2 years of sales experience.
Active listening skills.
Effective communication skills.
Time-management skills.
Persuasion skills.
Service orientation.

Nice To Haves

Experience selling heavy-duty automotive parts.

Responsibilities

Help determine and obtain heavy-duty parts requested by customers by phone or in person, and suggest related parts for complete service.
Locate and obtain ordered parts for customers from the central warehouse or branch.
Determine sales prices in accordance with company procedures.
Handle warranty or defective parts in accordance with company procedures.
Write up approved charge sales in accordance with company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling, non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
Keep the counter parts area clean and orderly and ensure display areas encourage sales.