Counter Parts Sales Rep

FleetPride•Baton Rouge, LA

21h

About The Position

FleetPride is a distributor of heavy-duty truck and trailer parts. The Counter Parts Sales Rep serves customers by phone or in person, selling heavy-duty parts according to customer needs and parts availability while helping the company make a profit. The role includes identifying requested parts, finding and obtaining inventory, answering product questions, processing sales and returns, and maintaining an orderly, sales-supportive counter area.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
Active listening skills, including giving full attention, understanding points being made, asking appropriate questions, and avoiding inappropriate interruptions.
Ability to communicate information effectively.
Time-management skills, including managing one's own time and the time of others.
Persuasion skills.
Service orientation and an active approach to helping people.
At least 2 years of sales experience.

Nice To Haves

Experience selling heavy-duty automotive parts.

Responsibilities

Determine and obtain heavy-duty parts requested by customers by phone or in person.
Suggest related parts to provide customers with a full-service solution.
Locate and obtain ordered parts from the central warehouse or branch.
Determine customer sales prices according to company procedures.
Handle warranty or defective parts according to company procedures.
Write up approved charge sales according to company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
Keep the counter parts area clean and orderly.
Maintain display areas that encourage sales.