Counter Parts Sales Rep

FleetPride•Baton Rouge, LA

About The Position

Provide service to customers by phone or in person through sales of heavy-duty parts, according to customer needs and parts availability, in order to make a profit for FleetPride. Help customers identify and obtain the parts they need, answer questions about products and pricing, and support sales through recommendations and an orderly, customer-ready counter area.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
At least 2 years of sales experience.
Active listening skills.
Effective communication skills.
Time-management skills.
Persuasion skills.
Service orientation.

Nice To Haves

Sales experience involving heavy-duty automotive parts is preferred.

Responsibilities

Help determine and obtain heavy-duty parts requested by customers by phone or in person, and suggest related parts for complete service.
Locate and obtain ordered parts from the central warehouse or branch.
Determine customer sales prices in accordance with company procedures.
Handle warranty or defective parts according to company procedures.
Write up approved charge sales in accordance with company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
Keep the counter parts area clean and orderly and ensure display areas encourage sales.