Counter Parts Sales Rep

FleetPride • Gainesville, GA

2d

About The Position

Provide customer service by phone or in person through sales of heavy-duty parts, matching customer needs with part availability while supporting profitable sales for FleetPride. The role involves helping customers identify and obtain parts, recommending related products, answering questions, and handling transactions, returns, warranties, and special orders according to company procedures.

The position works in inside and outside conditions with varied temperature changes, minimal chemical hazards, vibration, dust, and vehicle noise. Physical demands may include lifting and carrying up to 50 pounds, squatting, bending, climbing ladders or stairs, reaching above or below the shoulders, walking, twisting, sitting, and standing. Site-specific demands may vary.

Requirements

• High school diploma, GED, or high school equivalence certificate.
• Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
• Active listening skills, including understanding others, asking appropriate questions, and avoiding inappropriate interruptions.
• Ability to communicate information effectively.
• Time-management skills, including managing one’s own time and the time of others.
• Persuasion skills.
• Service orientation and an active approach to helping people.
• At least 2 years of sales experience.

Nice To Haves

• Experience selling heavy-duty automotive parts.

Responsibilities

• Help determine and obtain heavy-duty parts requested by customers by phone or in person.
• Suggest related parts to provide a full-service solution.
• Locate and obtain ordered parts from the central warehouse or branch.
• Determine customer sales prices according to company procedures.
• Handle warranty claims and defective parts according to company procedures.
• Write up approved charge sales according to company procedures.
• Special-order parts on an emergency basis when necessary and appropriate.
• Process approved customer credits for returned merchandise.
• Maintain the confidentiality of pricing lists and structures as required by company procedures.
• Answer customer questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, changes, additions, and deletions.
• Keep the counter parts area clean and orderly.
• Maintain display areas that encourage sales.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED