Counter Parts Sales Rep

FleetPride•Oklahoma City, OK

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Counter Parts Sales Rep serves customers by phone and in person, selling heavy-duty parts according to customer needs and parts availability while working to make a profit for FleetPride. The role involves helping customers identify and obtain parts, providing product information, and supporting sales and returns in accordance with company procedures.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
Active listening skills.
Ability to communicate information effectively.
Time-management skills.
Persuasion skills.
Service orientation and a proactive approach to helping people.
At least 2 years of sales experience.

Nice To Haves

Experience selling heavy-duty automotive parts.

Responsibilities

Help determine and obtain heavy-duty parts requested by customers by phone or in person.
Suggest related parts to provide a full-service sale.
Locate and obtain ordered parts for customers from the central warehouse or branch.
Determine sales prices in accordance with company procedures.
Handle warranty or defective parts in accordance with company procedures.
Write up approved charge sales in accordance with company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
Keep the counter parts area clean and orderly.
Maintain display areas to encourage sales.