Counter Manager - Macy's Modesto Vintage Faire

Pandora • Modesto, CA

5d • $24 - $29

About The Position

The Counter Manager leads Pandora’s Macy’s Shop-in-Shop counter, immersing themselves in the Pandora brand, culture, and products while delivering exceptional customer experiences and driving sales. This role works on the sales floor and coaches and manages Sales Leads and Sales Associates, including part-time associates. The Counter Manager oversees daily operations, weekly scheduling, inventory, visual presentation, and compliance with Pandora and Macy’s standards. They motivate and develop the team through sales coaching and brand standards training, with the goal of achieving or exceeding comparable-sales and transaction targets. The role also supports hiring, interviewing, and onboarding in coordination with the District Sales Manager. An assessment will be emailed to applicants after they submit an application. The schedule is flexible and includes nights, weekends, and holidays; the work can require standing for extended periods.

Requirements

• At least 3 years of experience as a Sales Lead, Assistant Manager, or equivalent supervisor in a fast-paced retail environment, ideally in fashion, luxury, or jewelry retail.
• Strong written and verbal communication skills and the ability to connect with people at all organizational levels.
• Business acumen and analytical thinking to deliver positive results.
• Ability to recruit, retain, and develop teams, and support succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite, KWI, point-of-sale systems, and applicant tracking systems.
• At least 18 years old and able to provide proof of identity and eligibility to work.
• Ability to work a flexible schedule that includes nights, weekends, and holidays, and to stand for extended periods.

Nice To Haves

• Familiarity with Macy’s or another department-store retail environment.

Responsibilities

• Drive and exceed counter sales goals, including comparable-sales and transaction targets.
• Create an engaging sales environment that delivers exceptional customer experiences and builds loyalty and repeat business.
• Train, coach, and inspire part-time Sales Associates and Sales Leads in sales techniques, product knowledge, and Pandora brand standards.
• Assess associate performance and provide timely feedback and targeted coaching.
• Prepare weekly schedules aligned with peak selling hours, customer coverage needs, and payroll efficiency.
• Manage inventory replenishment, cycle counts, backstock accuracy, and loss prevention practices.
• Maintain Pandora jewelry displays according to Pandora visual merchandising guidelines and Macy’s visual standards.
• Audit displays and product positioning to support visual appeal and promotional impact.
• Ensure adherence to Pandora and Macy’s operational, security, point-of-sale, and loss prevention policies and procedures.
• Ensure the counter team follows required security practices and reporting standards.
• Coordinate staffing proactively to balance customer service requirements and payroll budgets.
• Support the District Sales Manager with hiring by identifying potential candidates through personal and professional networks.
• Participate in interviewing and onboarding as needed, ensuring candidates align with Pandora’s values, culture, and customer-service commitment.

Benefits

• 401(k) plan
• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability coverage
• Basic life and AD&D insurance
• Anniversary gift cards
• Product discounts
• Learning and development programs
• Continuous feedback
• LinkedIn Learning
• Tuition reimbursement
• Paid time off, including vacation, personal, sick, and birthday and celebration days
• Paid holidays
• Base pay plus bonus compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed