Counter Manager Bloomingdales Soho - Charlotte Tilbury

Charlotte Tilbury•New York, NY

About The Position

The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand at Bloomingdales. The role requires consistently demonstrating the 5 P’s: Professional, Proactive, Passionate, Prescriptive and Potential. As an ambassador for the Charlotte Tilbury brand, the Counter Manager reflects its values and customer base and drives optimal financial results by maximizing sales and providing superior customer service. The Counter Manager anticipates business needs and executes sales, events, merchandising, operations, training and employee development with excellence. The role also leads the team, plans staffing and business strategies, maintains counter standards, and ensures the team delivers the Charlotte Tilbury customer experience.

Responsibilities

Drive store financial results to meet and exceed plan, including key performance indicators such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
Lead by example in achieving personal KPI goals and communicate and manage agreed goals with staff.
Act as a specialist among retail artistry brands and demonstrate entrepreneurial spirit within company guidelines.
Manage customer queries using sound judgment and achieve positive outcomes.
Partner with the Account Executive and Area Trainer to support continuous team training and development and ensure Charlotte Tilbury service and artistry standards.
Extend exceptional customer service beyond the in-store experience.
Anticipate staffing needs, including sourcing and selecting talent and maintaining a bench of freelance and permanent staff.
Set individual and team sales targets to meet and exceed plan.
Analyze business performance and proactively plan strategies for day-to-day business and events.
Promote the Tilbury Touch to the team and customers, leading by example in delivering exceptional customer service.
Foster open and positive communication, professionalism and creativity through team meetings and a collaborative management style.
Recognize and celebrate strong performance.
Keep the counter customer-ready from opening through closing.
Maintain required inventory levels and accurate stock files.
Control store expenses, including counter consumables, within budget guidelines.
Implement visual merchandising, new-launch displays and collateral placement as directed by the marketing team.
Suggest win-win opportunities to drive sales within the store.
Schedule the team to optimize coverage according to customer flow.
Maintain excellent counter hygiene and comply with store standards and policies.