Beauty Counter Manager - Charlotte Tilbury - Irvine Spectrum Center

Nordstrom•Irvine, CA

6d•Onsite

About The Position

The Beauty Counter Manager works in the Nordstrom Beauty Department representing Charlotte Tilbury, serving as both a salesperson and teacher while maximizing sales for the assigned beauty brand. The role creates personalized beauty experiences, builds customer relationships in person and digitally, and contributes to a welcoming, inclusive team environment. The position is results-oriented and operates in a commissioned sales environment. It includes makeup applications, skincare analyses, product recommendations, sales and customer-loyalty activities, and management of vendor events and promotions. The employee keeps the department organized and customer-ready and stays current on beauty trends and products through training from Nordstrom and luxury brand partners. The listed hourly pay range is $27.20–$28.30. Beauty and Men’s Fragrance sales roles typically receive 3% commission. The position may also be eligible for performance-based incentives or bonuses. Nordstrom offers benefits that may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, EAP resources, PTO accruals, and holidays; eligibility may depend on location, job level, classification, and length of employment. The role requires continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and use of hands for grasping and fine manipulation, pushing, and pulling. Employees handle bulky or awkward merchandise, including reaching overhead, regularly lift items up to 10 pounds, and occasionally lift up to 25 pounds.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for customers, and ability to provide a supportive environment during makeup and skincare application.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to meet the listed physical requirements, including continuous movement for 6–8 hours per shift and lifting merchandise up to 25 pounds occasionally.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep up with beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner training.
Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.