Counter Manager Bloomingdales Soho - Charlotte Tilbury

Charlotte Tilbury•New York, NY

2d•Onsite

About The Position

The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand at Bloomingdale’s. As a brand ambassador, the manager reflects Charlotte Tilbury’s values and customer base while demonstrating the 5 P’s: Professional, Proactive, Passionate, Prescriptive, and Potential. The role aims to achieve optimal financial results by maximizing sales and providing superior customer service. It also involves anticipating business needs and executing sales, events, merchandising, operations, training, and employee development with excellence.

Responsibilities

Drive store financial results to meet and exceed plan, including key performance indicators such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
Lead by example in achieving personal KPI goals and communicate and manage agreed goals with staff.
Serve as a specialist among retail artistry brands and demonstrate entrepreneurial spirit within company guidelines.
Manage customer queries using sound judgment and achieve positive outcomes.
Partner with the Account Executive and Area Trainer to support continuous team training and development and uphold Charlotte Tilbury service and artistry standards.
Extend exceptional customer service beyond the in-store experience.
Anticipate staffing needs and source and select talent, maintaining a bench of freelance and permanent staff.
Set individual and team sales targets to meet and exceed plan.
Analyze business performance and plan strategies for day-to-day business and events.
Promote the Tilbury Touch and exceptional customer service by example, with both the team and customers.
Foster open and positive communication, professionalism, and creativity through team meetings and a collaborative management style.
Recognize and celebrate strong performance.
Keep the counter customer-ready from opening through closing.
Maintain required inventory levels and accurate stock files.
Control store expenses, including counter consumables, within budget guidelines.
Implement visual merchandising, new-launch displays, and collateral placement as directed by the marketing team.
Suggest win-win opportunities to drive sales within the store.
Schedule the team to optimize coverage according to customer flow.
Maintain excellent counter hygiene and uphold store standards and policies.