Counter Manager - Kilian Paris - Full time - Bloomingdales - New York
About The Position
The Counter Manager for Kilian Paris at Bloomingdale’s in New York leads, coaches, and develops Sales Associates to achieve sales, customer service, and operational targets. The role requires leadership, coaching, and business management skills in a fast-paced retail environment, along with accountability for creating and executing an agile business plan to recruit and retain customers. The Counter Manager uses strategic customer targeting, in-store events, customer relationship management, and team leadership to drive business results. The position offers experience in business planning, consumer insights, event management, customer relationship management, and front-line marketing, with opportunities for career development in the beauty industry. The company describes its culture as valuing diversity of thought and people and offers training, development, and a competitive remuneration and benefits package.
Requirements
- Effective verbal and written communication skills and excellent interpersonal skills.
- Quality customer service skills and the ability to win people over.
- Results-oriented, with high drive to meet objectives and standards.
- Ability to pursue goals beyond what is required or expected.
- Ability to recognize others' development needs and strengthen their abilities.
- Ability to anticipate, recognize, and meet customers' needs.
- Ability to handle difficult and tense customer service situations with diplomacy and tact.
- Ability to guide others' performance while holding them accountable.
- Ability to cultivate and maintain extensive informal networks.
- Ability to model respect, helpfulness, and cooperation.
- High attention to detail and organizational skills.
- Ability to work autonomously and contribute to a team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
- Retail sales experience.
- Team leadership experience.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerized system, including email and Microsoft Excel.
- Degree of experience depends on business and store size.
Responsibilities
- Lead, coach, and develop Sales Associates to achieve sales, customer service, and operational targets.
- Create and execute an agile business plan to recruit and retain customers.
- Use strategic targeting, impactful in-store events, and customer relationship management to support business growth.
- Lead a high-performing team.
- Guide others' performance and hold team members accountable.
- Recognize and meet customer needs, including handling difficult customer service situations with diplomacy and tact.
- Develop financial plans and manage resources.
- Contribute to strategic planning and execution.
Benefits
- Competitive bonus program.
- Health insurance coverage, including medical, dental, and vision insurance.
- Wellness and family support programs.
- Life and disability insurance.
- Retirement savings plans.
- Paid leave programs.
- Education-related programs.
- Paid holidays and vacation time.
- Progressive career opportunities.
- Training and development.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
