COUNTER CLERK

Jimbo's•Carlsbad, CA

6d•$19 - $23•Onsite

About The Position

The Counter Clerk provides friendly, professional customer service in accordance with Customer Service Standards and helps maintain customer satisfaction by handling inquiries, orders, special orders, and returns. The role also maintains the appearance and quality of food in display cases and supports service across counter stations, including the hot case, cold case, sandwich station, bakery, and juice bar. The clerk may work opening, mid, or closing shifts. The position involves preparing and refreshing display cases, portioning and packaging merchandise according to customer requests, maintaining product knowledge, and keeping the work area clean and sanitary. The Counter Clerk operates and sanitizes deli equipment safely, follows portion guidelines, records samples, demonstration product, and waste, and cooperates with kitchen and deli staff to achieve department and store goals. The role also includes helping customers find products, attending meetings, following store policies, and maintaining a neat appearance in accordance with the dress code.

Requirements

Complete a Food Handler’s Certificate within 10 days of employment.
Understand the importance of properly handling products containing allergens.
Ability to prioritize and handle several tasks at once.
Friendly, outgoing personality.
Previous customer service experience.
Strong communication skills.
High tolerance for stress.
Ability to respond to situations in a timely manner.
Ability to lift and carry up to 50 pounds unassisted throughout an assigned shift.
Ability to stand and walk for extended periods.
Ability to climb and balance on a step stool or ladder.
Ability to stoop, kneel, and crouch.
Ability to sustain repetitive arm and hand motion.
Ability to work under varied conditions and temperatures, both wet and dry, for extended periods.
Ability to work safely around kitchen machinery and sharp knives.

Responsibilities

Proactively assist customers according to Customer Service Standards.
Work at any service-counter station, including the hot case, cold case, sandwich station, bakery, and juice bar, and work opening, mid, or closing shifts.
Set up the cold case by store opening and reset or refresh it by 5:00 p.m.; maintain proper case setup throughout the day.
Portion, present, and package merchandise according to customer requests while minimizing shrink and maximizing sales.
Develop and maintain an understanding of products being sold or served.
Maintain a clean, appealing, and sanitary work area in accordance with Health Department regulations.
Operate and sanitize deli equipment safely and properly.
Follow portion guidelines and accurately record samples, demonstration product, and waste.
Maintain open communication and cooperation with kitchen staff and request counter assistance when necessary.
Cooperate with deli staff to support kitchen and counter goals.
Know the store layout and product locations to direct customers to the appropriate aisle.
Attend scheduled Deli Department and store meetings.
Assist other team members in achieving department and store goals.
Follow Deli Department and store policies, including the Staff Member Handbook and Injury and Illness Prevention Plan.
Maintain a clean and neat appearance in compliance with the Dress Code policy.