About The Position

The Cosmetics Beauty Advisor is a Bloomingdale’s Cosmetics Beauty Sales Colleague who provides excellent service and sells the full assortment in store and online. The role focuses on building and maintaining client relationships through outstanding service and product knowledge while maintaining compelling merchandise presentation. Responsibilities include providing makeup application lessons, skincare consultations and treatments, and current trend advice. Beauty Sales Colleagues deliver Bloomingdale’s Customer Experience Framework through welcoming, engaging conversations that create a genuine human connection. They circulate across sales-floor departments, determine customers’ needs, share the benefits of Loyalty programs, and support the shopping experience from beginning to handoff. They also contribute to operational excellence through the store fulfillment system, merchandise-to-sell standards, and floor and fitting-room upkeep, and are willing to support multiple functions that affect the customer experience.

Requirements

  • High school diploma or equivalent.
  • 1–2 years of related experience.
  • Strong interpersonal skills and demonstrated ability to communicate and share information with diverse groups of customers and peers.
  • Resourcefulness and ability to adapt quickly to changing priorities.
  • Ability to work independently and as part of a team.
  • Ability to read and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedural manuals.
  • Frequent computer use and ability to use and navigate multiple technological devices.
  • Ability to work in a fast-paced environment, handle multiple priorities, and learn new procedures.
  • Strong communication and problem-solving skills, including presenting information clearly and concisely.
  • Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
  • Ability to use handheld equipment and cash registers and process register transactions.
  • Ability to stand and walk for prolonged periods.
  • Ability to reach, crouch, kneel, stoop, distinguish colors, and climb ladders as needed.
  • Ability to frequently lift or move up to 25 pounds.

Responsibilities

  • Quickly put customers at ease and build comfort and trust online and in store.
  • Demonstrate expertise in products and style, building sales with a confident fashion voice.
  • Use styling and selling technology to deliver the customer experience and drive sales.
  • Use outreach tools to build customer relationships, encourage repeat purchases, and develop a personal clientele.
  • Manage customer interactions and balance multiple online platforms.
  • Promote the Bloomingdale’s Loyalist program as the best way to shop at Bloomingdale’s.
  • Maintain positive working relationships throughout the company.
  • Create an easy, seamless, and enjoyable in-store and online experience through welcoming, engaging, genuine, and friendly interactions.
  • Drive sales with in-store and online clients by embracing and proficiently using technology.
  • Participate in merchandising and operational requirements, including fulfillment, merchandise-to-sell standards, and floor and fitting-room upkeep as needed.
  • Provide makeup application lessons, skincare consultations and treatments, and trend advice.
  • Circulate across multiple sales-floor departments, determine customer needs, and support the shopping experience through completion or handoff at the Front Desk.
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