About The Position
The Beauty Advisor is a trusted beauty expert who creates personalized, inspiring customer experiences and helps drive sales. The role involves advising customers on beauty products, providing product demonstrations and tailored consultations that may include makeup application and skincare recommendations, and staying current on products, innovations, and trends. The Beauty Advisor builds and manages customer relationships through attentive service, follow-up, virtual outreach, and personalized recommendations, with the goals of exceeding customer expectations and achieving sales targets. Daily work includes preparing and maintaining an organized, shoppable sales floor and counter; reviewing sales goals, new arrivals, best sellers, trends, and promotions; welcoming and assisting customers; refreshing signage and pricing; and supporting merchandise moves. Colleagues promote loyalty benefits, help acquire new customers and open credit accounts, use point-of-sale and digital tools, and collaborate with teammates to deliver individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and provide personalized beauty consultations by identifying their needs, demonstrating product application, and explaining product benefits and use.
- Offer makeup application and skincare recommendations when appropriate.
- Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
- Achieve and exceed sales goals by providing exceptional customer service and recommending relevant products.
- Acquire new customers by opening credit accounts and communicating loyalty program benefits.
- Use clienteling tools to promote offers and product launches, participate in sales events, and stay current through training and vendor education.
- Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Review sales goals, new arrivals, best-selling products, trends, and promotions to prepare for customer interactions.
- Collaborate with teammates and support colleagues to serve customers and achieve individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
