About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. You provide expert advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. You use product knowledge and awareness of current trends to recommend products and innovations suited to each customer's needs and style. You build and manage a loyal client base through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. The role combines hospitality, product knowledge, and enthusiasm for beauty to help customers feel confident and cared for. Colleagues prepare the sales floor, review sales goals and product information, engage customers, maintain the counter and merchandise presentation, refresh signage and pricing, and support merchandise moves. They promote loyalty benefits, provide a thoughtful checkout experience, collaborate with teammates, and continually work to improve individual and store results. The position requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability.

Requirements

  • At least 1 year of customer service or selling experience.
  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability to perform the stated physical requirements, including standing, lifting at least 25 pounds, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
  • Ability to meet close-vision, color-vision, depth-perception, and focus-adjustment requirements.
  • Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Provide personalized beauty consultations, product advice, demonstrations, makeup application, and skincare recommendations.
  • Build customer relationships and a loyal client base through personalized service, follow-up, and virtual outreach.
  • Meet and exceed daily sales goals by delivering exceptional customer service.
  • Maintain knowledge of products, new arrivals, top sellers, trends, promotions, and product launches through ongoing training and vendor education.
  • Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves.
  • Use clienteling tools to promote offers and product launches, and participate in sales events.
  • Promote loyalty program benefits and acquire new customers by opening credit accounts.
  • Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
  • Support colleagues through honest, caring, and collaborative teamwork.
  • Review sales goals and product information and continually work to improve individual and store results.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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