About The Position

As a Retail Selling Colleague in the women’s shoes department, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You identify customer needs, provide personalized recommendations, connect customers with suitable products and services, and use product knowledge and engaging service to build trust, achieve sales targets, and encourage loyalty. The role is centered on customer service and selling rather than cashiering alone, and also includes keeping the shopping area clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and best-selling products, and keeping informed about trends and promotions. They welcome customers and build relationships through friendly, personal conversations. They maintain the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty-program benefits, ensure customers have what they need, and provide a sincere closing interaction. Teamwork, continuous improvement, and achieving individual and store results are important parts of the role. This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability for days, evenings, weekends, and holidays, along with dependable attendance and punctuality. Physical duties include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. The position also requires using computers and other technology, including handheld equipment and a cash register.

Requirements

  • Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to work toward daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness, adaptability to changing priorities, and ability to work independently as well as in a team.
  • Comfort using electronic devices.
  • Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Engage customers with warm, personalized service and identify their needs.
  • Recommend products and services using product knowledge, trends, and promotions.
  • Work toward daily sales goals and acquire new customers by opening credit accounts and sharing loyalty-program benefits.
  • Prepare for the day by reviewing sales goals and learning about new arrivals and top-selling items.
  • Keep the sales floor and fitting rooms clean, organized, and shoppable; recover merchandise, update signs and pricing, and support merchandise moves.
  • Help customers complete their purchases and conclude interactions with a sincere thank-you.
  • Collaborate with colleagues to support customers and store results.
  • Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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