Cosmetic Medical Assistant

Chicago ENT•Chicago, IL

About The Position

The Cosmetic Medical Assistant partners with Chicago ENT providers to support prompt, accurate, and compassionate patient care. The role primarily supports the Cosmetic Physician and works alongside the facial plastic surgeon, while cross-training and providing support to the ENT team and other specialties as needed. Responsibilities span clinical assistance, patient communication, cosmetic consultation and surgery scheduling, administrative coordination, and collaboration with the Marketing Department. The employee reports to the MA Lead and rotates with the assigned physician at scheduled clinic locations.

Requirements

High school diploma or GED equivalent.
Experience with sterile procedures.
Exceptional oral and written communication skills.
Ability to maintain a high level of professionalism and represent the practice appropriately in email, by telephone, and in conversation.
Ability to work in a high-stress, fast-paced environment.
Ability to rotate with the assigned physician at all scheduled clinic locations.
Provide proof of vaccination or exemption.
Successfully complete a background check and drug screening as a condition of employment.

Nice To Haves

Bilingual ability.
At least two years of clinical experience.
Previous surgical experience.
Familiarity with cosmetic and reconstructive plastic surgery procedures.
Current Medical Assistant Certification from AAMA, AMT, NHA, or NCCT.

Responsibilities

Assist physicians and mid-level practitioners with the evaluation, management, and treatment of patients in an ambulatory care setting.
Maintain patient flow and the upkeep of examination and treatment rooms, and perform basic skills such as taking vital signs and point-of-care testing.
Administer intramuscular injections, immunizations, and over-the-counter medications under a physician’s direction.
Cross-train over time in ENT, Sleep, Allergy, Cosmetic, CT, and Triage specialties and ancillary services.
Work with the facial plastic surgeon in clinic to discuss surgical fees, logistics, and scheduling with patients after their initial physician consultation.
Serve as the primary contact for non-medical questions about facial cosmetic treatments.
Schedule cosmetic consultation requests and pre- and post-operative visits.
Provide documentation needed to schedule surgeries at hospitals and ambulatory surgery centers.
Communicate clearly and concisely with people with a variety of personality types.
Maintain knowledge of office financial policies, participating insurance plans and their requirements, and the surgical calendar.
Track collections and conversion rates for the practice.
Maintain an office pricing sheet for services offered.
Work with the Marketing Department on promotions, events, lead-generation campaigns, and social media.
Escalate unresolved patient issues to the Director of Cosmetics as appropriate and work with management on resolutions.
Process information requests quickly and accurately, involving other employees when appropriate to meet patient needs.
Manage multiple projects, prioritize tasks, adjust deadlines, coordinate across departments and individuals, and implement organizational and tracking processes.
Work scheduled hours and travel between office locations where the assigned provider holds clinic.