Cosmetic Medical Assistant

Chicago ENT•Chicago, IL

6d•$18 - $22

About The Position

The Cosmetic Medical Assistant partners with Chicago ENT providers to provide prompt, accurate, and compassionate patient care. The role primarily supports the Cosmetic Physician and works alongside the facial plastic surgeon, while cross-training and supporting the ENT team and other specialties as needed. The position combines clinical medical-assisting duties with patient communication and administrative coordination for cosmetic services. The employee reports to the MA Lead and must be available for scheduled hours and travel among office locations where the assigned provider holds clinic. The role has no supervisory responsibility. Salary is $18–$22 per hour.

Requirements

High school diploma or GED equivalent.
Experience with sterile procedures.
Exceptional oral and written communication skills.
Ability to maintain a high level of professionalism and represent the practice appropriately in email, by telephone, and in conversation.
Ability to work in a high-stress, fast-paced environment.
Ability to rotate with the assigned physician at all scheduled clinic locations.
Provide proof of vaccination or exemption.
Employment is contingent on successfully completing a background check and drug screening.

Nice To Haves

Bilingual.
At least two years of clinical experience.
Previous surgical experience.
Familiarity with cosmetic and reconstructive plastic surgery procedures.
Current Medical Assistant Certification by AAMA, AMT, NHA, or NCCT.

Responsibilities

Assist physicians and mid-level practitioners with the evaluation, management, and treatment of patients in an ambulatory care setting.
Maintain patient flow and the upkeep of examination and treatment rooms; perform basic skills such as taking vital signs and point-of-care testing.
Administer intramuscular injections, immunizations, and over-the-counter medications under a physician's direction.
Cross-train over time in ENT, Sleep, Allergy, Cosmetic, CT, and Triage services.
Work alongside the facial plastic surgeon in clinic to discuss surgical fees, logistics, and scheduling with patients after their initial physician consultation.
Serve as the primary patient contact for non-medical questions related to facial cosmetic treatments.
Schedule incoming cosmetic consultations and pre- and post-operative visits.
Provide required documentation for scheduling surgeries at hospitals and ambulatory surgery centers.
Communicate clearly and concisely with people of varied personality types.
Understand office financial policies and participating insurance companies' requirements, and maintain the surgical calendar.
Keep records of collections and practice conversion rates.
Maintain an office pricing sheet for offered services.
Work with the Marketing Department on promotions, events, lead-generation campaigns, and social media.
Escalate unresolved patient issues to the Director of Cosmetics as appropriate and partner with management on resolutions.
Process information requests quickly and accurately, involving other employees as appropriate to meet patient needs.
Manage multiple projects, priorities, deadlines, departments, and tracking processes.
Work scheduled hours and travel between office locations where the assigned provider holds clinic.