Correspondence Coordinator for Forestry
About The Position
The Correspondence Coordinator performs difficult and responsible administrative work for the Forestry Division under general supervision, with latitude for independent initiative and judgment. The role receives, processes, and tracks correspondence assigned to the division, including matters routed by the Parks Commissioner’s office and inquiries from constituents and elected officials by letter, email, or phone. It researches and drafts clear, accurate responses on behalf of the Parks Commissioner, Assistant Commissioner for Forestry, and Chiefs, meeting established deadlines and Agency and division standards. The position works with Agency and Division staff to issue and close out correspondence in the Agency tracking system, responds to constituent questions and concerns, maintains correspondence templates and tools, and reports on correspondence trends and response times. It also supports document copy editing, media and elected-official inquiries, preparation of materials for council hearings, and meetings with elected officials as needed. The work location is The Grove in Rego Park, Queens. This posting is open only to current Parks employees. Applicants must apply through cityjobs.nyc.gov and include their ERN on their cover letter and resume if they are current employees. The civil service title is Community Coordinator (56058).
Requirements
- This posting is open only to current Parks employees.
- Meet one of the following qualification pathways: a baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties; high school graduation or equivalent and six years of related experience; or equivalent education and/or experience. All candidates must have at least one year of the described experience.
Responsibilities
- Receive, process, and track Forestry Division correspondence, including messages routed from the Parks Commissioner’s office and inquiries from constituents and elected officials.
- Research and compose accurate, clear correspondence on behalf of the Parks Commissioner, Assistant Commissioner for Forestry, and Chiefs, meeting established deadlines.
- Coordinate with Agency and Division staff to prepare and issue correspondence that meets Agency and division standards, and close it out in the Agency tracking system.
- Communicate with constituents by letter, email, and telephone to answer questions and resolve issues professionally and promptly.
- Assist with maintaining and developing correspondence templates and tools.
- Prepare statistical reports on correspondence trends and response times.
- Assist with copy editing documents before release to the Agency or public.
- Assist with preparing and reviewing information for media inquiries and elected officials.
- Coordinate materials for council hearings.
- Represent the division at meetings with elected officials as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
