Correspondence Coordinator for Forestry

City of New York • Rego Park, NY

14h • Onsite

About The Position

The Correspondence Coordinator for Forestry performs difficult and responsible administrative work for the Forestry Division under general supervision, with latitude for independent initiative and judgment. The role handles correspondence assigned to the division, researches and drafts responses for constituents and elected officials on behalf of Parks leadership, and works with Agency and Division staff to meet standards, deadlines, and tracking requirements. The position is based at The Grove in Rego Park, Queens, and is open only to current Parks employees.

Requirements

• Open only to current Parks employees.
• Meet the Community Coordinator qualification requirement through one of the following: a bachelor’s degree from an accredited college and two years of related community-work or community-centered-activities experience; high school graduation or equivalent and six years of such experience; or equivalent education and/or experience.
• All candidates must have at least one year of experience in community work or community-centered activities related to the duties described.

Responsibilities

• Receive, process, and track Forestry Division correspondence, including items routed by the Parks Commissioner’s office and messages received from constituents and elected officials by letter, email, or phone.
• Research and compose accurate, clear correspondence for constituents and elected officials on behalf of the Parks Commissioner, Assistant Commissioner for Forestry, and Chiefs, meeting established deadlines.
• Work with Agency and Division staff to compose and issue correspondence that meets Agency and Division standards and close it out in the Agency tracking system.
• Interact with constituents by letter, email, and telephone to answer questions and resolve issues professionally and promptly.
• Assist with maintaining and developing correspondence templates and tools.
• Prepare statistical reports on correspondence trends and response times.
• Assist with copy editing documents before their release to the Agency or public.
• Assist with preparing and reviewing information for media inquiries and elected officials.
• Coordinate materials for council hearings and represent the division at meetings with elected officials as needed.

What This Job Offers

• Job Type: Full-time