Corporate Quality Assurance Coordinator

Dynacare • Brampton, ON

52d • Hybrid

About The Position

Dynacare is searching for a Quality Assurance Coordinator to join their Clinical Development and Quality Assurance team in Brampton, ON. This role is responsible for supporting Quality Management System processes, including data analysis and trending, staff communications and mentoring, vendor and reference laboratory quality, consultant credentialing, and maintaining licensing processes. The ideal candidate is detail-oriented, optimistic, proactive, possesses strong analytical abilities, has a technical background as an MLT or with laboratory experience, functional knowledge of Medical Laboratory regulatory requirements, proficiency in Microsoft Office, and excellent communication skills.

Requirements

• Understanding of laboratory operations, as demonstrated through 5 or more years of medical laboratory technical department related experience.
• Understands and promotes principles of the quality management system
• Manages and prioritizes work using time management skills and techniques
• Applies great attention to detail
• Strong problem solving, data analysis/trending, and issues-resolution abilities
• Demonstrated proficiency of MS Office suite of products

Nice To Haves

• Certified as a practicing Medical Laboratory Technologist preferred.
• Embraces Quality Assurance principles, as demonstrated through 2 or more years of medical laboratory Quality Assurance department related experience is preferred.
• Verbal or written French language skills are an asset

Responsibilities

• Assists in the development, documentation and implementation of Quality Assurance procedures and programs to ensure compliance with regulatory requirements, various standards and Dynacare policies.
• Performs ongoing reviews and analyses of various documented procedures and programs in Dynacare Quality manuals to ensure compliance with various regulatory bodies’ requirements and improve/update existing procedures and programs specific to regulatory compliance, thereby ensuring excellence.
• Participates in accreditation and inspection processes from regulatory bodies as required.
• Prepares summary statistics reports for presentation to the Senior Manager, Regional Quality or Clinical & Regulatory Quality Compliance Manager utilizing MS Office suite of products as appropriate.
• Evaluates responses to Complaint and CAPA non-conformances and performs follow-up with respondents as required to ensure resolution and efficacy, reporting any unresolved issues to the Senior Manager, Regional Quality or Clinical & Regulatory Quality Compliance Manager.
• Engages, coaches and mentors Dynacare staff in various Quality programs and procedures.
• Ensures roll-out of Quality initiatives as directed and works with cross-functional teams to initiate and deliver new or updated Quality Management System programs.
• Creates powerful and persuasive presentations as assigned.
• Encourages trust and open communications through addressing internal client concerns and inquiries. Ensures proactive internal client support and guidance is provided, including professional and personal assistance when answering inquiries.
• Occasionally performs Quality Assurance audits, prepares reports, and enters non-conformances into the electronic Quality Management System as required. May also perform external quality audits of vendors and other providers.
• Completes special projects and extra duties as assigned.

Benefits

• Access a health and wellness benefits program that supports you and your loved ones
• Invest in your future through RRSP match benefits and an employee stock purchase program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed