Corporate IT Engineer

Ingo Payments • Alpharetta, GA

9d • Hybrid

About The Position

The Corporate IT Support Engineer is the first line of technical support for Ingo employees at the Alpharetta office and remotely. The role keeps employee laptops, accounts, collaboration tools, and office technology running in an environment governed by PCI DSS and SOC 2. It requires strong troubleshooting, customer service, clear communication, thorough ticket documentation, and consistent adherence to security procedures. The position works directly with Infrastructure and Information Security and offers exposure to data center, cloud, networking, and security operations, with potential career paths toward systems administration, systems engineering, or security operations.

This is a hybrid role based at the Alpharetta, Georgia office, with regular in-office days for hands-on support. The schedule is Monday through Friday during standard business hours, with occasional after-hours work for maintenance windows, deployments, and urgent issues. Employment is contingent on a satisfactory background check.

Requirements

• 3–5 years of corporate IT support experience.
• Strong hands-on support experience with Windows 11 and macOS on business laptops and workstations.
• Hands-on Jamf Pro administration, including macOS enrollment, configuration profiles, policies, app deployment, and inventory.
• Hands-on Microsoft Intune administration, including device enrollment, compliance and configuration policies, app deployment, and update rings.
• Experience provisioning Windows devices with Windows Autopilot, including hardware hash registration and deployment profiles.
• Working experience administering Active Directory and Microsoft 365, including user, group, license, and mailbox management.
• Experience administering Microsoft Entra ID, including conditional access and hybrid-joined devices.
• Experience administering RingCentral, including user and extension setup, desk phones and softphones, call routing, and call queues.
• Experience with Jira or a comparable ticketing system and a disciplined approach to documenting work.
• Solid grasp of networking basics, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
• Clear written and spoken communication with non-technical users.
• Highly organized and detail-oriented, with the ability to manage a queue with minimal supervision.
• Comfort following security and change control procedures in a regulated environment.
• Associate's degree in a technical field or equivalent experience.

Nice To Haves

• Experience supporting Azure Virtual Desktop users, including Windows App/Remote Desktop client setup, session connectivity, and FSLogix profile troubleshooting.
• Familiarity with EDR tools, ideally CrowdStrike Falcon.
• Experience in a PCI DSS, SOC 2, or other audited environment.
• Exposure to PowerShell or other scripting for routine administration.
• Experience supporting conference room AV.
• Certifications such as CompTIA A+, Network+, or Security+; Jamf Certified Tech or Admin; or Microsoft 365 Certified: Endpoint Administrator Associate.

Responsibilities

• Provide onsite and remote support for Windows laptops and workstations, MacBooks, mobile devices, peripherals, and business applications.
• Own the Jira IT helpdesk queue by triaging, prioritizing, resolving or escalating tickets, and documenting fixes.
• Troubleshoot connectivity issues involving office Wi-Fi, VPN, and remote access.
• Support Azure Virtual Desktop users, including client setup, session connectivity, and FSLogix profile issues; escalate platform issues to Infrastructure.
• Support RingCentral phone service, including user setup, devices, call routing, and conference room AV.
• Process employee onboarding, role changes, and offboarding on schedule using documented approval workflows.
• Manage user accounts, groups, and licenses in Active Directory, Microsoft Entra ID, and Microsoft 365 using delegated least-privilege rights.
• Support Outlook, Teams, SharePoint, OneDrive, and other Microsoft 365 services.
• Enroll and support users in multi-factor authentication and reset credentials after verifying identity.
• Image, enroll, configure, and deploy endpoints using Jamf Pro for macOS and Microsoft Intune with Windows Autopilot for Windows.
• Confirm endpoints meet security baselines for encryption, CrowdStrike Falcon endpoint protection, and current operating system and application patches.
• Support Windows patch management for end-user devices and report compliance gaps.
• Assist Information Security with phishing reports, suspicious activity, and endpoint containment requests.
• Maintain accurate inventories of laptops, mobile devices, peripherals, and software licenses throughout the asset lifecycle.
• Coordinate hardware purchasing, repairs, warranty claims, and secure disposal, including certificates of destruction.
• Produce evidence for PCI DSS, SOC 2, and internal audits, including access reviews, onboarding/offboarding records, and asset reports.
• Write and update knowledge base articles and support procedures.
• Maintain office network equipment, printers, and AV systems with Infrastructure.
• Serve as the onsite contact for IT vendors and building-related technology work.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree