IT Engineer

Ergos Technology Partners SAL Offshore•Spring Valley Village, TX

5d•$70,000 - $85,000•Onsite

About The Position

ERGOS Technology Partners is hiring a Tier 2/3 IT Engineer to serve as a dedicated on-site resource at a client’s offices in Houston, Texas. The role provides advanced helpdesk, desktop, and systems support for the Houston office and acts as the primary local escalation point. It owns complex incidents, endpoint and identity administration, site technology operations, and continuous service improvement. Experience supporting trading, commodity or energy trading, financial services, or other high-availability environments is highly preferred. The engineer supports Windows endpoints, Microsoft 365, mobile devices, collaboration tools, peripherals, business applications, and specialist trading-floor technology. The role also administers endpoint and identity services, supports local infrastructure, applies security and compliance controls, coordinates vendors and site operations, and contributes to technology projects. It provides technical guidance to junior staff and collaborates with regional and global teams.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related discipline, or equivalent relevant professional experience.
5 to 6 years of hands-on experience across helpdesk, desktop support, and systems or infrastructure support, including meaningful second-line escalation responsibilities.
Demonstrated experience supporting senior stakeholders and resolving time-critical incidents.
Advanced troubleshooting of Windows 10/11, Microsoft 365 applications, and corporate endpoint hardware.
Strong practical knowledge of Microsoft Intune, Active Directory, Microsoft Entra ID, Group Policy, and account lifecycle management.
Hands-on experience with OS imaging, Windows provisioning, endpoint configuration, software deployment, patching, and compliance management.
Working administration knowledge of Exchange Online, Teams, SharePoint, and OneDrive.
Solid networking knowledge covering TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPN, and common LAN troubleshooting.
Experience with Microsoft Defender or comparable endpoint security tools, MFA, and Conditional Access concepts.
PowerShell scripting for administration, diagnostics, automation, and reporting.
Experience with an ITSM platform and ITIL-aligned incident, request, problem, and change processes.
Calm and decisive under pressure, with sound prioritization during concurrent high-impact incidents.
Strong ownership, discretion, and follow-through when handling sensitive access and confidential information.
Clear communication with traders, executives, technical teams, vendors, and non-technical users.
Analytical approach focused on root causes, standardization, and continuous improvement.
Ability to work independently as the primary local escalation point while collaborating with global teams.
Coaching mindset and willingness to develop junior colleagues.
Fluency in English is required.

Nice To Haves

Experience supporting a trading company, commodity or energy trading firm, financial services organization, or another fast-paced, high-availability environment.
Relevant certifications such as Microsoft 365 Certified: Endpoint Administrator, Microsoft 365 Administrator, Azure Administrator, ITIL 4 Foundation, CompTIA Network+/Security+, or CCNA.
Prior support experience within commodity trading, energy trading, financial markets, or a regulated trading organization.
Familiarity with market-data workstations and applications, multi-monitor trading desks, voice turrets, and recorded communication environments.
Understanding of front-office urgency, market-hours coverage, controlled changes, and the operational impact of technology downtime.
Basic troubleshooting experience with trading applications including ICE, Refinitiv, Bloomberg, Aspect, CME, Curve series, Endur, and Maris.
Additional languages are advantageous.

Responsibilities

Provide Level 2 and Level 3 support for Windows endpoints, Microsoft 365, mobile devices, collaboration tools, peripherals, and business applications.
Own high-priority, VIP, and business-critical incidents end to end, coordinating teams and vendors and communicating with users and management.
Lead root-cause analysis for recurring incidents, implement corrective actions, and contribute to incident, problem, and change management.
Monitor ticket queues, service levels, and trends; improve procedures and coach junior staff on troubleshooting, documentation, and escalations.
Support multi-screen trading workstations, market-data terminals, voice turrets, recorded communication endpoints, and specialist trading applications.
Plan and execute trader onboarding, desk moves, device refreshes, and technology changes with minimal disruption.
Support front-office, operations, risk, compliance, and corporate users, accounting for the time-critical nature of trading activities.
Maintain meeting-room, Microsoft Teams conferencing, and audiovisual readiness.
Administer Active Directory and Microsoft Entra ID accounts, groups, access, and approved role assignments under joiner, mover, and leaver controls.
Manage Windows endpoints through Microsoft Intune and, where applicable, Configuration Manager, including enrollment, compliance policies, configuration profiles, application deployment, patching, and reporting.
Build, maintain, and troubleshoot standard Windows images and provisioning workflows, including OS deployment, driver management, post-build validation, and device lifecycle activities.
Administer Group Policy and provide support-level administration for Exchange Online, Teams, SharePoint, OneDrive, and Microsoft 365 admin centers.
Support local infrastructure services and troubleshoot DNS, DHCP, TCP/IP, VLAN, Wi-Fi, VPN, file, print, and endpoint connectivity issues; escalate specialist changes as required.
Use PowerShell or equivalent scripting to automate repetitive administration, collect diagnostics, and produce operational reports.
Apply endpoint security baselines, Microsoft Defender controls, MFA, and Conditional Access requirements in coordination with cybersecurity teams.
Support access reviews, audit evidence, vulnerability remediation, patch compliance, and investigations involving endpoint or identity data.
Follow segregation-of-duties, least-privilege, data-protection, retention, and regulatory requirements applicable to a trading business.
Participate in business continuity, disaster recovery, office readiness, and technology recovery tests; maintain support runbooks and escalation contacts.
Coordinate local telecom, hardware, printer, meeting-room, and managed-service vendors, tracking incidents, maintenance, warranties, and service performance through closure.
Maintain site asset accuracy, spare capacity, lifecycle plans, and technical documentation.
Contribute to office fit-outs, hardware refreshes, OS upgrades, application rollouts, and infrastructure improvement projects.
Provide day-to-day technical guidance to Junior IT Support staff and promote knowledge transfer across regional and global teams.