IT Engineer

Watershed•San Francisco, CA

2d•$132,000 - $147,000•Onsite

About The Position

As an IT Engineer at Watershed, you’ll own the internal technology and SaaS platforms employees rely on and shape the IT experience across global offices. You’ll provide direct employee support while designing agent-driven workflows, integrations, and self-service resources that reduce repetitive work. The role offers ownership of systems and the opportunity to shape the future of IT, partnering closely with teammates in San Francisco and London. The position is based in Watershed’s San Francisco office, with work in the office four days per week. You’ll design and maintain scalable, secure IT systems and processes, including identity and access management, SaaS administration, device lifecycle management, employee lifecycle workflows, endpoint management, and conference room technology. You’ll also use AI tools to improve troubleshooting, scripting, documentation, architecture, and workflow development, and administer the company’s AI platforms.

Requirements

At least 3 years of increasing experience and responsibility in IT at high-growth technology companies.
Hands-on experience administering Okta, including SSO, provisioning, and lifecycle workflows, and understanding of least-privilege access.
Hands-on experience using AI to improve work, with the ability to explain its value and verify its output or choose another approach when appropriate.
Ability to build scripts, use APIs, and develop workflow automations to solve operational problems, and to test, document, and maintain what is built.
Experience managing and supporting Mac-based environments.
Experience with asset management systems and employee device lifecycle management.
Knowledge of IT security best practices and compliance requirements.
Strong problem-solving skills and a track record of managing multiple priorities in a fast-paced environment.
Effective communication with technical and non-technical stakeholders.
Experience supporting a range of modern SaaS applications.
Experience managing vendor relationships and external service providers.
Passion for creating exceptional user experiences and helping others succeed.
Willingness to work from an office four days per week, except for roles specifically designated as remote.

Nice To Haves

First-hand experience building custom tools and applications to solve internal business challenges.
Experience with zero-trust security frameworks.
Knowledge of corporate networking fundamentals and troubleshooting.
Familiarity with office setup and infrastructure planning.
Direct experience with IT compliance frameworks such as SOC 2 and ISO.
Industry certifications related to the technology stack, such as Okta, Google Workspace, or Cisco.

Responsibilities

Design and implement scalable IT solutions that improve employee productivity and security across global offices.
Manage and maintain core IT systems, including Okta, Kolide, Iru (formerly Kandji), Google Workspace, Notion, and Slack.
Develop and optimize global asset management processes throughout employee device lifecycles.
Build and maintain reliable automations and integrations across IT systems for onboarding, access management, device operations, and support.
Own and improve onboarding, role change, and offboarding processes through provisioning, access controls, automation, and device workflows, in partnership with People and Security.
Partner with Security, People, Workplace, Engineering, and the external IT support provider to deliver reliable services and a thoughtful employee experience.
Serve as an escalation point for hardware, software, and network issues, including occasional in-person support in the San Francisco office.
Maintain a secure and reliable macOS fleet through provisioning, configuration, patching, endpoint protection, and compliance monitoring.
Manage and optimize conference room technology and A/V systems.
Use root-cause analysis, run books, employee guidance, and self-service tools to resolve recurring issues; maintain IT policies and procedures.
Use AI tools to accelerate troubleshooting, scripting, documentation, system architecture design, and workflow development.
Administer and support AI platforms, including Claude, ChatGPT, Dust.tt, and Notion AI, managing access, configuration, integrations, and secure adoption.