IT Engineer

Xcel Energy•Minneapolis, MN

2d•Hybrid

About The Position

The IT Engineer designs, implements, supports, and continuously improves endpoint technologies for a secure, productive, modern digital workplace. The role supports enterprise endpoints across Windows, macOS, iOS/iPadOS, and Android, using technologies including Microsoft Intune, Jamf Pro, endpoint security, automation, and Digital Employee Experience (DEX) solutions. In collaboration with architecture, security, infrastructure, and business teams, the engineer delivers scalable solutions, improves operations, and enhances the employee experience through modern management practices and continuous improvement. The position leads technical solution lifecycle activities for endpoint, mobility, and digital workplace technologies; integrates architecture, security, operations, and compliance requirements; and helps ensure system design and operation are sound. It also reviews platform health and performance, handles escalated support, develops automation and proactive remediation, monitors compliance and device lifecycle processes, and applies industry knowledge to improve reliability, security, efficiency, and user satisfaction. The engineer reviews and approves technical designs and changes, mentors colleagues, and partners across teams and with vendors.

Requirements

Seven years of related functional experience.
Bachelor’s degree in Technology, Science, Business, or a related field, or four years of experience equivalent to the position.
Excellent communication skills, including the ability to work with varied organizational levels and translate between technical and non-technical concepts.
Strong relationship management and collaboration skills, with a track record of cross-organizational teamwork to drive innovation and business results.
Experience managing the lifecycle of technical solutions.
Deep subject matter expertise in relevant system-domain products, platforms, processes, and architecture.
Broad knowledge of technology architecture, infrastructure, networking, security, and software principles and models.
Experience partnering with internal and external vendors.
Proven analytical, problem-solving, and troubleshooting skills.
Extensive knowledge of future technology trends within the area of expertise.
Demonstrated technical leadership on large-scale projects.
Experience with Waterfall, Agile, and Scrum delivery methodologies and ITIL operational models.
Experience and understanding of core IT service management functions, including Change Management and Incident Management.

Nice To Haves

Experience designing, implementing, and supporting endpoint management across Windows, macOS, iOS/iPadOS, and Android using Microsoft Intune, Jamf Pro, Apple Business Manager, Windows Autopilot, and Microsoft Entra ID.
Experience with scripting and automation technologies such as PowerShell, Python, Bash, and APIs, including proactive remediation solutions.
Experience implementing endpoint security and compliance practices, vulnerability remediation, patch management, device compliance, and Conditional Access.
Experience using endpoint analytics, telemetry, user feedback, and Nexthink insights to improve device performance, reliability, and employee productivity.
Experience troubleshooting endpoint, application, mobility, and connectivity issues with Service Desk, Infrastructure, Security, and Engineering teams, including support for ServiceNow-based ITSM processes.
Familiarity with emerging technologies and AI-enabled tools such as Microsoft Copilot, Copilot Studio, and Claude Code.

Responsibilities

Lead and support technical solution lifecycle activities for endpoint, mobility, and digital workplace technologies.
Design solutions for user experience, operational performance, security, and scalability, integrating enterprise architecture, security, operations, and compliance requirements.
Manage and support endpoint platforms, including Microsoft Intune, Jamf Pro, Windows Autopilot, Apple Business Manager, and related technologies.
Provide input to cost and schedule estimates and maintain the integrity of system design and operation.
Oversee vendor activities.
Assess endpoint platform and system health and performance; identify and communicate operational and technical debt risks.
Provide escalated support for incident and problem management.
Use analytics, endpoint telemetry, and DEX tools to improve availability, reliability, efficiency, capacity, and user satisfaction.
Develop scripting, automation, and proactive remediation solutions using modern management capabilities.
Monitor device compliance, patching, endpoint security, and lifecycle processes.
Maintain and apply expertise in endpoint management, mobility, automation, DEX, security, and emerging technologies.
Evaluate automation, AI-enabled capabilities, and industry best practices to improve operational effectiveness and employee experience.
Conduct peer reviews and approve system changes and technical solution designs.
Coach and mentor less experienced team members.
Partner with Service Desk, Security, Infrastructure, Architecture, Engineering, business teams, and vendors to deliver secure, scalable, cost-effective solutions and resolve technical issues.
Provide technical information and recommendations to stakeholders and identify opportunities for continuous improvement and adoption of modern endpoint, mobility, and employee experience solutions.
Support ServiceNow-based IT service management processes and troubleshoot complex endpoint, application, mobility, and connectivity issues.
Stay current with emerging technologies and identify opportunities to improve the employee technology experience.