IT Engineer

Xcel Energy•Minneapolis, MN

4d•$97,600 - $138,600•Hybrid

About The Position

The IT Engineer is responsible for designing, implementing, supporting, and continuously improving endpoint technologies that enable a secure, productive, and modern digital workplace. This role supports the enterprise endpoint ecosystem across Windows, macOS, iOS/iPadOS, and Android platforms, leveraging technologies such as Microsoft Intune, Jamf Pro, endpoint security, automation, and Digital Employee Experience (DEX) solutions. Working closely with architecture, security, infrastructure, and business teams, the engineer delivers scalable technology solutions, drives operational excellence, and enhances the employee experience through modern management practices and continuous improvement. The ideal candidate brings expertise in endpoint management, automation, and enterprise support technologies, with a passion for innovation, reliability, security, and user experience.

Requirements

Seven years of related functional experience.
Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
Excellent communication skills, effective with varying organizational levels and skill set, and able to translate between technical and non-technical concepts.
Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive inovation and business results.
Experience managing the lifecycle of technical solutions.
Deep Subject Matter Expertise within the respective system domain products, platforms, processes and architecture.
Broad general knowledge of technology architecture, infrastructure, network, security and software principles and models.
Experience working in partnership with internal and external vendors.
Proven analytical, problem-solving and troubleshooting skills.
Extensive knowledge of future technology trends within area of expertise.
Demonstrated leadership on technical aspects of large-scale projects.
Experience with delivery methodologies (Waterfall, Agile, Scrum) and operational models (ITIL).
Experience and understanding of core IT Service Management functions, such as Change Management and Incident Management.

Nice To Haves

Design, implement, and support modern endpoint management solutions across Windows, macOS, iOS/iPadOS, and Android using Microsoft Intune, Jamf Pro, Apple Business Manager, Windows Autopilot, and Microsoft Entra ID.
Drive automation and operational efficiency through scripting and automation technologies such as PowerShell, Python, Bash, APIs, and proactive remediation solutions that reduce manual effort and improve service quality.
Strengthen endpoint security and compliance by implementing modern management best practices, vulnerability remediation, patch management, device compliance, Conditional Access, and other security controls.
Lead and enhance the digital employee experience by leveraging endpoint analytics, telemetry, user feedback, and Nexthink insights to improve device performance, reliability, and employee productivity.
Serve as a technical expert and problem solver, partnering with Service Desk, Infrastructure, Security, and Engineering teams to troubleshoot complex endpoint, application, mobility, and connectivity issues while supporting ServiceNow-based ITSM processes.
Champion innovation and continuous improvement, staying current with emerging technologies, including AI-enabled tools such as Microsoft Copilot, Copilot Studio, and Claude Code, and identifying opportunities to enhance the employee technology experience through modern workplace solutions.

Responsibilities

Lead and support solution lifecycle technical activities for endpoint, mobility, and digital workplace technologies.
Ensure solutions are designed for great user experience, operational performance, security, and scalability.
Lead design efforts, ensuring Enterprise Architecture, Security, Operations, and Compliance requirements are continuously integrated into solutions.
Manage and support endpoint platforms including Microsoft Intune, Jamf Pro, Windows Autopilot, Apple Business Manager, and related technologies.
Provide input to cost and schedule estimation.
Responsible for overall integrity of system design and operation.
Oversee vendor activities.
Review solution performance and continually assess the health of endpoint platforms and systems.
Track and drive awareness of operational and technical debt risks.
Provide escalated support for incident and problem management.
Utilize analytics, endpoint telemetry, and Digital Employee Experience (DEX) tools to improve availability, reliability, efficiency, capacity, and user satisfaction.
Develop automation and proactive remediation solutions using scripting and modern management capabilities.
Monitor device compliance, patching, endpoint security, and lifecycle processes.
Continuously stay current on, and apply, technical industry knowledge pertaining to endpoint management, mobility, automation, Digital Employee Experience (DEX), security, and emerging technologies.
Maintain expertise in Microsoft Intune, Jamf Pro, device lifecycle management, endpoint security, and modern workplace technologies.
Evaluate and leverage automation, AI-enabled capabilities, and industry best practices to improve operational effectiveness and employee experience.
Conduct peer reviews and approve system changes and technical solution designs.
Coach and mentor less experienced team members.
Partner cross-organizationally with Service Desk, Security, Infrastructure, Architecture, and Engineering teams to deliver secure, scalable, and cost-effective solutions.
Provide in-depth technical information and recommendations to stakeholders as needed.
Collaborate with business teams to identify opportunities for continuous improvement and drive adoption of modern endpoint, mobility, and employee experience solutions.