IT Engineer

Diversified•Orlando, FL

3d•$70,000 - $95,000•Hybrid

About The Position

IT Engineer is a member of the core IT Engineering team responsible for providing digital signage solutions to clients. IT Engineers are expected to design and create secured windows/Linux images to leverage a comprehensive digital signage deployment. IT Engineers are depth in troubleshooting and recommending fixes for client networks and can think creatively to push a project to the finish line. As part of the IT Engineering team, you’ll collaborate with support teams to troubleshoot any escalations along the way. Through our groundbreaking workflow, you’ll have access to incredible technology and tools to strengthen your IT knowledge while being supported by global resources and delivering on project deadlines.

Requirements

High School Diploma or GED
Advanced hardware knowledge
Proficient is scripting and or able to modify scripts
Intermediate networking knowledge.
Intermediate knowledge of security protocols, IT systems, and client server communication
Detailed oriented, independent, self-starter
Exceptional time management skills with a track record for meeting deadlines
Excellent communication skills
Ability to analyze issues
High level of problems solving and comfortable driving problems to resolutions given high level of ambiguity
Ability to troubleshoot remotely
Comfortable presenting information during meetings

Nice To Haves

A+, Net +, Security +, or any CompTIA certifications highly desirable
Cloud experience highly desirable
Some programming knowledge and/or ability to read code
Other relevant certifications may be required or preferred based on the technology focus of the position.
Knowledge of MS Office 365 is desired
A+ Certification / Network+ / Security+
Previous experience using Active Directory/Windows Deployment Services/Microsoft System Center Configuration Manager/Content Management System preferred

Responsibilities

Expert in navigating Windows 10 + 11, Linux, and other OS' alongside a thorough understanding of windows IOT versions, feature sets, and sunset schedules.
Ability to configure + write comprehensive documentation for setting up network switches, routers, WAPs, and various IT equipment.
Comfortable creating high level network diagrams and presenting complex IT solutions in a manner digestible to all audience levels
Seasoned in opening PC’s, identifying internal components of PC’s, and strong hardware installation knowledge.
Ability to coordinate with hardware vendors and spec out IT hardware appropriate for a client solution.
Can work independently.
Responding to escalations from service desk teams and driving resolutions with clear root cause analysis to avoid or minimize future escalations.
Resolves routine infrastructure and system issues within defined procedures
Implements configuration changes and maintenance tasks within established guidelines
Recommend improvements to systems, processes, and tools
Escalates complex technical issues, risks, or outages to senior engineers or leadership
Supports adherence to IT standards, policies, and service levels
Ability to draft cohesive email or IM communication to adjacent internal teams
Ability to speak confidently on client calls and level set with project managers and account executive teams to ensure a proper client need is met

Benefits

Multiple medical plan options to fit you and your family’s needs
HSA & HRA company contributions
Dental coverage, including orthodontic benefits, and vision plans
Company-paid benefits
Basic Life, AD&D
Short-Term and Long-Term Disability insurance
Employee Assistance Program (EAP)
Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
401k with company match
Paid maternity leave
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
Commuter benefits