IT Engineer

University of Kansas•Lawrence, KS

18h

About The Position

The IT Engineer coordinates administration of Linux- and Windows-based applications and websites hosted on servers maintained by IT Enterprise Systems (ITES). As part of the Application Administration team, the position provides user-focused support for campus-wide and IT-specific services and works closely with ITES, database administrators, customers, and vendor support staff. Primary application responsibilities include the Automic enterprise job scheduling platform and Sunapsis, which supports the Office of International Support Services. The role participates in a 24/7 on-call rotation. The position administers, maintains, monitors, and supports enterprise applications and services; troubleshoots issues; evaluates and applies security patches; and maintains system documentation and operational standards. It coordinates application activities with Enterprise Systems staff, supports application installation, configuration, testing, upgrades, migrations, and maintenance, and helps ensure secure configurations meet university policies and best practices. The role also contributes to projects and technology planning, recommends improvements and acquisitions, coordinates application-related web resources and access controls, and develops scripts, automation tools, and Ansible playbooks to improve efficiency. The University of Kansas describes its benefits as including up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 10 paid holidays plus one discretionary day, a retirement program, medical and dental insurance, life and disability insurance, other benefit plan options, state of Kansas vendor discounts, and employee educational opportunities. KU does not provide H-1B sponsorship for this position.

Requirements

High school diploma/GED and five years of relevant professional experience, or an associate degree and three years of relevant professional experience, or a bachelor's degree in a technology-related field and one year of relevant professional experience.
Three years of experience administering web technologies such as IIS and Java web application servers (such as Apache Tomcat), as demonstrated in application materials.
Three years of experience administering and managing applications on operating systems including Linux and Windows 2016 or later.
Experience with Adobe ColdFusion.
Experience administering SSL certificates.
Experience supporting networked applications and databases.
Experience administering Apache and/or Tomcat web servers.
Strong commitment to and significant experience with customer service.
Ability to learn quickly and adapt rapidly in a changing environment.
Strong written and oral communication skills.
Submit a cover letter describing how the applicant meets the required and preferred qualifications, a resume, and a list of three professional references.

Nice To Haves

Experience with load balancers such as F5, Citrix NetScaler, or VMware Avi.
Experience with containers such as OpenShift, Docker, or Kubernetes.
Database administration and/or development experience with Oracle, MySQL, PostgreSQL, or similar systems.

Responsibilities

Administer, maintain, and support enterprise applications and services running on Linux and Windows servers.
Monitor application performance, availability, and security; troubleshoot and resolve application issues with customers, infrastructure teams, database administrators, and vendors.
Evaluate and apply security patches and updates in a timely manner.
Maintain system documentation, procedures, and operational standards.
Coordinate application administration activities with IT Enterprise Systems staff.
Install, configure, test, document, and support software applications across supported computing environments.
Implement and maintain secure application configurations according to university policies, standards, and best practices.
Participate in application upgrades, migrations, and maintenance activities.
Participate in departmental initiatives, strategic projects, and operational activities.
Identify and implement process improvements that enhance service reliability, efficiency, and user experience.
Coordinate with web services staff to manage application-related web resources, access permissions, and security controls.
Evaluate hardware, software, and infrastructure needs and recommend acquisitions, upgrades, and improvements.
Assess application enhancements, upgrades, and deployment strategies to support operational and business requirements.
Develop and maintain scripts, automation tools, Ansible playbooks, and other solutions to improve operational efficiency and reduce manual processes.
Identify opportunities to automate routine application administration and maintenance activities.
Perform other duties as assigned.
Participate in a 24/7 on-call rotation.
Provide application support for the Automic enterprise job scheduling platform and Sunapsis application supporting the Office of International Support Services.