Corporate Intern

Gregory Poole•Raleigh, NC

About The Position

The Corporate Intern supports daily construction service operations and contributes to projects that advance business goals. The role provides hands-on experience, professional development, and exposure to corporate functions. The intern works with service team members, monitors communications from construction branches, and assists with administrative tasks and standardized processes across branches. Within Construction Service, the intern opens, maintains, and closes service work orders; verifies work-order information; processes purchase orders and invoices; maintains records; and supports reporting, warranty coordination, customer relations, and service department operations. The intern may travel to branch locations and assist the Manager and others with projects as needed. Duties may include similar assignments requested by the supervisor.

Requirements

Currently pursuing a bachelor's degree in business.
Two years of work experience in a similar administrative-related position.
Strong communication, organizational, and analytical skills.
Ability to manage multiple tasks with attention to detail.
Proficiency in Microsoft Office Suite.
Good verbal and composition skills.
Accounting knowledge.
Computer literacy and technical aptitude.
Ability to communicate clearly to others, especially in group facilitation and in writing.
Ability to use a PC for long periods.

Nice To Haves

General knowledge of Caterpillar equipment.

Responsibilities

Assist with departmental projects, reports, and documentation.
Conduct research, gather data, and prepare summaries or presentations.
Support internal and external communications, scheduling, and coordination of team activities.
Maintain accurate files, records, and databases.
Participate in team meetings and project reviews.
Collaborate with teams to support business-unit initiatives.
Follow company policies, safety procedures, and confidentiality standards.
Support documentation of technical processes and asset tracking.
Monitor emails, phone calls, and messages from construction branches to support daily Service Department operations.
Open, maintain, and close work orders for Service Operations.
Review and verify customer accounts, component codes, warranty status, PM standard jobs, service letters, contracts/TM&R, credit checks, technical information, SOS history, transfers of parts and labor, outside purchases, WebXtender documentation, and time accuracy.
Code, approve, and receive purchase orders; review outside purchases against work orders and PMs.
Maintain files and process CAT Access invoices.
Monitor machine work orders closely and contact the service department about needed modifications.
Code vendor invoices for payment.
Handle some customer credit and journal entries.
Prepare reports and memos.
Coordinate work-order information for the Warranty Department.
Travel to branch locations.
Log time on a computer and update computer records for vacation, sick, and personal business leave in Ceridian Time Pro.
Receive and distribute mail; transmit information by facsimile, personal messenger, email, and other means.
Answer telephone calls and route them to appropriate personnel.
Resolve telephone or direct-request issues and concerns to ensure excellent customer relations.
Assist the Manager and others with projects as needed.