Corporate Gifting Specialist - Eataly Corporate
About The Position
The Corporate Gifting Specialist supports Eataly North America's B2B corporate gifting business by coordinating client orders from initial inquiry through fulfillment and delivery. The role ensures accurate order processing, timely execution, and exceptional customer service while supporting business growth and operational efficiency. Working cross-functionally with Private Dining, Retail, Logistics, E-commerce, and other internal departments, the Specialist manages multiple orders, projects, and competing priorities while maintaining clear communication with clients and internal stakeholders. The ideal candidate is highly organized, detail-oriented, reliable, and proactive, and can work effectively in a fast-paced environment while consistently following through on deadlines.
Requirements
- Excellent written and verbal communication skills.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines simultaneously.
- Strong proficiency in Microsoft Excel and PowerPoint.
- Reliability, accountability, and proactivity, with consistent follow-through and the ability to work independently.
- Ability to work efficiently under pressure, adapt to changing priorities, and meet tight deadlines.
- Strong interpersonal skills and ability to collaborate effectively with multiple managers and departments.
- Strong problem-solving skills and ability to anticipate challenges and address issues proactively.
- Customer-service mindset with a professional, positive, and solutions-oriented attitude.
Nice To Haves
- Familiarity with e-commerce, CRM, or order management platforms, including Zendesk, Tripleseat, or similar systems.
- Previous experience in customer service, order coordination, hospitality, retail, or e-commerce.
- Experience supporting corporate clients or managing high-volume orders.
Responsibilities
- Manage incoming corporate gifting inquiries and respond to clients promptly and professionally.
- Prepare customized proposals, quotations, and order documentation, assisting clients with product selection, packaging, personalization, and delivery requirements.
- Coordinate corporate gifting orders from confirmation through fulfillment and delivery, ensuring accuracy, timely execution, and a positive client experience.
- Maintain accurate client information, order details, and communication records; follow up on outstanding requests and resolve order-related issues promptly.
- Collaborate with managers and departments, including Private Dining, Retail, Logistics, and E-commerce, to coordinate product availability, order preparation, packaging, and deliveries across locations.
- Manage multiple projects, orders, and competing priorities; communicate updates and follow up with stakeholders to ensure deadlines are met.
- Maintain Excel trackers, order records, and sales reports, monitoring order progress, fulfillment accuracy, and delivery timelines.
- Prepare PowerPoint presentations and business updates as needed.
- Use e-commerce, CRM, and order management platforms to process, track, and manage corporate gifting orders.
- Identify and support process improvements to increase operational efficiency, order accuracy, and customer satisfaction.
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Paid parental leave
- 401(k) with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
