Senior Manager, Private Sales - Eataly Corporate

Eataly North America•New York, NY

12h•$120,000 - $135,000•Onsite

About The Position

The Senior Manager, Private Sales – North America leads the commercial strategy, sales performance, and growth of Eataly’s private dining, events, and catering business across the United States and Canada. The role oversees on- and off-premises events, drop-off and corporate catering, group dining, and B2B business development, with an emphasis on revenue growth, market expansion, and profitability. Reporting to the Vice President of Hospitality, North America, the Senior Manager provides functional leadership and oversight to local Private Dining and Catering teams in coordination with store leadership. The position establishes consistent commercial standards, strengthens sales performance, develops new business opportunities, and supports the continued growth of Eataly’s private sales business. The role is based in New York City and requires availability to travel throughout North America as needed.

Requirements

At least 7 years of progressive experience in hospitality sales, private dining, catering, events, or related commercial functions, including leadership experience.
Proven track record of driving revenue growth, developing new business, and achieving sales targets.
Experience managing or providing functional leadership to multi-location or regional sales teams.
Strong understanding of corporate events, private dining, catering operations, and B2B sales.
Strong commercial, analytical, and financial acumen, including forecasting, budgeting, and profitability management.
Strong leadership, communication, negotiation, and relationship-management skills.
Experience with CRM and event-management platforms.
Advanced proficiency in Microsoft Excel and PowerPoint.
Highly organized and proactive, with the ability to manage multiple priorities across markets.
Ability to influence cross-functional stakeholders and lead effectively within a matrix organization.
Passion for hospitality, guest experience, and Italian food culture.
Based in New York City and available to travel throughout North America as needed.

Nice To Haves

Familiarity with Tripleseat, FoodStorm, ezCater, or similar systems.

Responsibilities

Develop and execute the North American private sales strategy in alignment with annual budgets and business growth objectives.
Drive revenue across private dining, on- and off-premises events, corporate catering, drop-off catering, and group dining; establish market-level sales targets and initiatives to achieve revenue and profitability goals.
Acquire corporate accounts, lead outbound sales and B2B prospecting, and develop strategic partnerships that generate new and recurring business.
Provide functional leadership and oversight to local Private Dining and Catering teams, setting sales expectations, performance standards, and accountability across markets.
Identify opportunities to maximize event-space utilization, seasonal demand, average event spend, and catering sales.
Conduct business reviews and pipeline assessments, tracking sales performance against budget, lead conversion, booking pace, pipeline value, client retention, and other key metrics.
Manage and optimize commercial platforms and channels, including Tripleseat, FoodStorm, and ezCater.
Oversee sales processes, lead management, CRM utilization, and reporting standards across locations, supporting accurate forecasting, consistent follow-up, timely lead response, and effective sales-to-operations handoffs.
Partner with Finance and Operations to optimize pricing, commercial terms, event margins, and profitability, and establish guidelines for proposals, deposits, contracts, and cancellations.
Collaborate with Store Operations and Culinary to ensure commercial initiatives are operationally feasible and aligned with Eataly’s hospitality standards.
Partner with Marketing on targeted campaigns, corporate outreach, promotional initiatives, and sales materials.
Oversee key corporate accounts, event planners, strategic partners, and third-party sales channels; support local teams with high-value opportunities, complex negotiations, and major corporate events.
Coordinate Private Dining and Catering teams to deliver a seamless client experience from inquiry through fulfillment, monitor client satisfaction, and identify opportunities to improve service and business performance.
Identify and implement improvements to sales productivity, reporting accuracy, forecasting, and operational efficiency across markets.