Corporate Customer Service Assistant (Temporary, Full-Time)

The Corporation of The City of St. Thomas • St. Thomas, ON

9d • $32 • Onsite

About The Position

This is CUPE Local 841 position, under the general supervision of the Manager of Legislative Services / Deputy City Clerk, and the technical guidance and direction of the Corporate Customer Service Coordinator, will perform all Corporate Customer Service functions and provide services according to corporate philosophy, policy and procedures and in accordance with municipal privacy legislation.

Requirements

• Minimum accredited one-year post-secondary certificate in Municipal/Public/Legal Administration or an applicable field of study.
• Three years of municipal customer service experience.
• Superior customer service skills.
• Professionalism.
• Excellent communication skills (interpersonal, verbal and written).
• Organization, coordination, and performance of duties at a responsible level.
• Proficient in a computerized environment, including but not limited to the following software applications: FileHold records management software, Dayforce, Carto Vista Cmap, Great Plains, Municipal Election electronic voting, Office 365, Access E11 for Customer Service, Adobe, Voterview list management.
• Ability to effectively deal with members of Council, staff and the general public.

Nice To Haves

• Courses through AMCTO.

Responsibilities

• Provide face-to-face, web-based, social media, and multi-line switchboard service, dealing with customers in respect to a wide range of needs quickly and efficiently, including all clerical procedures relating to the corporate customer service function.
• Maintain knowledge about a broad range of activities and procedures for all City departments.
• Record service requests in the City’s Corporate Customer Service Request Manager system and direct requests to appropriate personnel.
• Receive and process payments for various goods and services including but not limited to parking passes, bins, tickets, books according to City policies and procedures. Reconcile weekly transactions for deposit with the Treasury Department.
• Administer incoming, outgoing and interdepartmental mail service.
• Assist with research and the preparation and updating of policies, procedures, and regular reports related to the operations of the Corporate Customer Service division.
• Assist with the provision of training to new City staff regarding the Corporate Customer Service Plan and the Service Request Manager system, including promotion and support of the Corporate Customer Service function to staff within the City Clerk’s Department.
• Responsible for ordering all general office supplies for the Clerk’s Department. Authorize requisitions, payments, and expenditures up to $5,000.
• Appointed as Commissioner of Oaths for taking affidavits by the Attorney General. Has the authority to require the production of any documents and witnesses various forms of documents both internal and external to the Corporation.
• Appointed as Deputy Division Registrar for the City; manage Vital Statistics by reviewing and registering birth and death documents, including issuance of burial permits. Appointed as Deputy Issuer of Marriage Licences.
• Assist with the Records and Information Management program development, implementation, promotion and maintenance, including special information and records management projects, as required.
• Involved with all aspects of Municipal Elections including the preparation of reports, notices, forms, letters, media releases and revision of Voters’ List. Train election staff. Provide information and assistance to candidates, media, election staff and general public. Act as Deputy Returning Officer and has authority to administer any oath under the Municipal Elections Act.
• This position must be compliant with all provisions of the Occupational Health and Safety Act, related to “Duties of a Worker”.
• Perform other such related duties as may be assigned.

Benefits

• $31.72 per hour, plus 4% vacation
• 35 hour workweek (Monday - Friday)
• Upon the completion of six (6) continuous months of temporary employment, Extended Health, Dental & Travel Benefits, subject to the conditions of the Benefit Plan
• Upon the completion of six (6) continuous months of temporary employment, you are eligible for pro-rated casual sick time
• Employee & Family Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed