Customer Service Clerk (Temporary, Full-Time)

The Corporation of The City of St. Thomas • St. Thomas, ON

1d • Onsite

About The Position

Under the general direction of the Manager of Recreation Facilities and Programs, the Customer Service Clerk provides clerical support to the department and front-line customer service to the public, departmental staff, and facility operations. This position plays a key role in supporting administrative and booking staff, ensuring accurate data entry, transaction processing, customer communications, and day-to-day reception coverage for Parks and Recreation services.

Requirements

• Ontario Secondary School Graduation Diploma.
• A minimum accredited 1-year College Diploma in Office Administration, Business or related field or equivalent combination of education, training and experience.
• One (1) year experience in a similar position.
• Must demonstrate strong interpersonal, communication, and customer service skills, with the ability to deal effectively and professionally with staff, volunteers, user groups, and the general public.
• Ability to be flexible when adjusting between a variety of duties.
• Ability to work as an effective team member including the ability to work with limited supervision.
• Must be computer literate including knowledge of Microsoft Office software (word, outlook, access, excel, publisher, and powerpoint).
• Ability to exchange information, receive and understand instructions.
• Corporate Orientation and Health & Safety Training
• Valid First Aid/CPR
• Satisfactory Police Records Check

Nice To Haves

• Experience with recreation facility booking systems, registration software, or point-of-sale systems is an asset.

Responsibilities

• Provide reception and customer service to residents, program participants, volunteers, user groups, and the general public in person, by telephone, and electronically.
• Receive, process, and record payments; issue receipts; and follow established procedures for cash handling and point-of-sale transactions.
• Liaise with off-site facilities and operational staff, including maintenance staff, and prepare basic set-up and logistical information for facility staff as required.
• Enter bookings for recreational facilities, functions/events, and program registrations, as directed.
• Assist with the distribution of approved Parks and Recreation informational and promotional materials, as required.
• Maintain files, records, and contact lists related to facility bookings, registrations, and customer inquiries in accordance with corporate retention policies.
• Perform general clerical, reception, and administrative support duties to ensure the efficient operation of Parks and Recreation customer service functions.
• Performs other duties, responsibilities and functions, as assigned.
• All activities are expected to be performed in a safe manner in accordance with the Occupational Health and Safety Act and its Regulations along with Corporate Safety policies, procedures and programs.
• In addition, all necessary personal protective equipment must be used and maintained in good condition.
• This position must be compliant with all provisions of the Occupational Health and Safety Act, related to “Duties of a Worker.”

Benefits

• $26.76 per hour, plus 4% vacation pay, working a 35 hour workweek
• Upon the completion of six (6) continuous months of temporary employment, Extended Health, Dental & Travel Benefits, subject to the conditions of the Benefit Plan
• Upon the completion of six (6) continuous months of temporary employment, eligible for pro-rated casual sick time
• Employee & Family Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree