Customer Care Temporary Clerk

Xcel Energy • Amarillo, TX

1d

About The Position

The Clerk's primary responsibility is entering web service orders into the customer billing system. This role is accountable for individual performance indicators of productivity and accuracy, and regular, reliable attendance is an essential job function. Xcel Energy is a leading combination electricity and natural gas energy company, providing energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. The company aims to be the preferred and trusted energy provider, committed to leading with equity and inclusion, protecting the environment, supporting communities, and fostering innovation. Xcel Energy is working towards providing carbon-free electricity by 2050 and is dedicated to hiring a workforce that reflects the communities it serves.

Requirements

• High School education or equivalent required
• 1 year experience in a customer service environment required
• Strong attention to detail with a high degree of accuracy
• Ability to work independently and in multiple computer systems
• Must be results oriented
• Good verbal and written skills required

Responsibilities

• Entering in detail from service orders via multiple communication channels
• Performing consistently to meet objectives and goals
• Performing work and handle customers in a professional and respectful manner
• Performing other limited duties as assigned, including projects as needed

Benefits

• Spot On Bonus
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees