Customer Service - Full Time

Valence Care - HCS - Girling NY - Extended Home Care - A&J Staffing - A Better Life - Direct Care • New York, NY

19h • Onsite

About The Position

Responsible for handling inbound and outbound patient communication, maintaining accurate documentation in the ticketing system, supporting service coordination, and meeting weekly performance goals.

Requirements

• 2+ years customer service or call center experience.
• Ability to meet call metrics and work in a structured environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Comfortable using ticketing systems and navigating multiple platforms.
• High school diploma required

Nice To Haves

• 1+ year healthcare or home care experience preferred.
• Strong communication, organization, and attention to detail.
• college preferred.

Responsibilities

• Answer inbound calls promptly and professionally.
• Complete assigned outbound calls (600).
• Document all interactions accurately in the ticketing system.
• Manage and update daily dashboard assignments.
• Conduct follow-up and unable-to-locate call attempts.
• Enter pharmacy leads on the shared tracking sheet.
• Assist with scheduling and proper call transfers.
• Escalate concerns appropriately and maintain compliance standards.
• Support team coverage while maintaining productivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED