Customer Service - Full Time

Scheels•The Colony, TX

11h•Onsite

About The Position

SCHEELS is a leader in the sporting goods industry, driven to create the best experience for customers in the USA. They offer the largest selection of sports brands, special attractions, and unmatched customer service. SCHEELS empowers associates to become experts through extensive business and product training, enabling them to exceed customer needs and expectations. Associates receive expert product and training, with a focus on mentorship and professional development throughout their careers.

Requirements

Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
Approach daily tasks, projects and follow-up communication with energy and sense of urgency
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
Show respect and appreciation for others and Scheels
Arrive to work and meetings 10 minutes early
Genuine interest and action in helping others before yourself, regardless of recognition or reward
Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
Ability to adapt to a changing work environment
Ability to apply concepts of basic math, grammar, punctuation and spelling
Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
Demonstrate pride and ownership of their work while meeting expected deadlines
Highschool diploma or GED preferred and/or 1-3 months of cashiering experience

Responsibilities

Greet all customers when entering and exiting the store
Promote the Scheels Visa Rewards card and be able to clearly explain all benefits
Accurately balance cash drawer at the end of the day
Maintain a clean working environment and personal work space
Engage in conversation with the customer to add a personal touch to each and every transaction
End each transaction by saying “thank you” to every customer
Maintain a professional appearance on the sales floor
Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in a one-on-one and small group situation to customers and other employees
Demonstrates strong communication, organization, attention to detail and problem solving skills
Strong initiative and vision for continuous improvement while contributing to a positive team atmosphere
Exercise judgment and tact while working with customers or co workers
Strong oral/written communication and reading skills to communicate effectively and in a timely manner with all levels of the organization
Ability to work assigned schedules which may include varied hours, evenings, weekends and holidays
Assist in all other duties as assigned