Corporate Business Analyst I

Glacier Bancorp, Inc.•Bozeman, MT

About The Position

As part of the Enterprise Project Management Office (EPMO), the Corporate Business Analyst I partners with business owners to support consistent project delivery and create value for customers and employees. The role develops relationships with bank users, management at all levels, and vendors, and represents the EPMO across bank groups. Professionalism and diplomacy are important to building trust. The analyst performs detailed business-requirements, data, workflow, and process analysis for small- to medium-sized projects. The role gathers and documents business requirements, writes functional requirements and user stories, supports system development and configuration, creates user acceptance testing plans, and leads user acceptance testing. It also supports process design and improvement, user procedures, process flows, and training, while following EPMO processes and best practices. The position analyzes processes and makes recommendations, facilitates workshops and training, and may lead enterprise-scale process improvement and standardization efforts. It also supports business case and resource analysis, project prioritization, analysis of related initiatives, and post-project reviews. In an Agile environment, the analyst participates in Scrum ceremonies and supports backlog and product ownership activities under the direction of another business analyst. The role supports testing and implementation troubleshooting and adheres to governance, security, risk-management, company, and applicable regulatory requirements. This corporate position may be located in an available bank division in Arizona, Colorado, Idaho, Montana, Nevada, Texas, Utah, Washington, or Wyoming. Travel of up to 10% is required. The work is performed indoors in a climate-controlled shared work area with moderate noise.

Requirements

Bachelor's degree in a business-related discipline, such as organizational management, marketing, finance, or information technology; an equivalent combination of relevant education and work experience may be considered.
At least 3 years of increasingly responsible professional experience in business analysis and/or process design and improvement.
At least 2 years of experience in a business analyst role.
Experience using Microsoft Office applications, including Word, Excel, and PowerPoint, and modeling tools such as Visio.
Ability to influence or motivate internal or external senior-level professionals and build trust through complex professional dialogue.
Strong written communication, interpersonal, presentation, and communication skills, including the ability to explain ideas in user-friendly language.
Diplomacy, professionalism, leadership, and relationship-development skills, with a customer-oriented attitude.
Strong problem-solving, analytical, and technical skills to identify business needs, determine solutions, and communicate recommendations.
Ability to facilitate workshops and gain cooperation from people across the organization, including upper management, coworkers, and customers.
Self-motivation and the ability to adapt to changing priorities, demands, and timelines.
Ability to prioritize and execute tasks under pressure with minimal supervision and work collaboratively in a team-oriented environment.
Ability to interact calmly and professionally with people from diverse backgrounds and organizational levels.
Regular, reliable, and timely attendance.
Ability to travel up to 10%, including by automobile, commercial airline, rental vehicle, and public transportation, and to lodge in public facilities; ability to drive and hold proper licensing.
Ability to perform sedentary work, including sitting most of the time and occasionally exerting up to 10 pounds of force.
Close visual acuity to prepare and analyze data and figures and read computer screens and printed or handwritten materials.

Nice To Haves

Technical experience and knowledge are strongly preferred.
Banking experience is strongly preferred.

Responsibilities

Perform process design and redesign, process improvement, workflow analysis, and data analysis.
Work with subject matter experts and stakeholders to analyze processes, provide industry best practices, and make recommendations.
Facilitate workshops, presentations, and training sessions to promote business improvement and standardization.
Lead assigned enterprise-scale process improvement, process management, and standardization efforts independently of project management.
Elicit, analyze, and document business requirements using methods such as interviews, document analysis, workshops, and workflow analysis.
Write functional requirements and user stories to guide system development and configuration.
Conduct business case analysis and analyze resource needs and availability for proposed projects.
Identify and scope interrelated initiatives to support informed decisions by project managers, sponsors, and senior stakeholders.
Conduct post-project analysis to determine whether return on investment and stated objectives were achieved.
Participate in Agile ceremonies and collaborate with cross-functional teams to align business goals with technical solutions.
Support product ownership activities under another business analyst's direction, including backlog grooming, user-story prioritization, and communicating business needs to development teams.
Create user acceptance testing plans and lead user acceptance testing.
Participate in creating user procedures, process flows, and training.
Identify, analyze, and resolve functional and technical issues during testing and implementation.
Adhere to and support governance, security, and risk-management practices, company policies, and applicable laws and regulations.
Complete assigned online training courses and achieve a passing score by the due date.
Travel as required to perform job duties, including driving with proper licensing.