Business Analyst I
About The Position
SWJ Technology is seeking a Business Analyst I contractor for a client in the automotive manufacturing industry. The role supports the rollout, operation, and enhancement of the company’s global OpenText Advanced Authentication multi-factor authentication (MFA) platform across departments and locations worldwide. The contractor serves as a technical lead and subject matter expert for MFA, authentication technologies, identity and access management, and related IT security initiatives. The posting gives two different work-arrangement estimates: its opening section says 40% onsite and approximately 60% remote, while the schedule section says 80% remote and 20% onsite. The position is based in Spartanburg, South Carolina, with a day-shift schedule of 40 hours per week and weekend work and overtime as required.
Requirements
- A bachelor’s degree in Computer Science, Information Technology, Science, Business, or a related field, or the equivalent of four years of experience in an IT application or infrastructure role.
- At least 3 years of experience with IT governance and the System Development Life Cycle (SDLC).
- At least 3 years of experience planning, analyzing, testing, and designing IT solutions.
- At least 3 years of project leadership or system responsibility experience in an IT environment.
- At least 3 years of systems analysis experience.
- At least 3 years of experience working in a collaborative, team-oriented environment.
- Strong experience with MFA and Identity and Access Management technologies.
- Background in IT security, authentication, and access control solutions.
- Experience troubleshooting complex incidents and providing Level 3 support.
- Experience creating technical documentation and test plans or scripts.
- Basic knowledge of databases, operating systems, and IT-relevant infrastructure.
- Experience with compliance and regulatory requirements.
- Strong analytical, problem-solving, and communication skills.
- Ability to understand and comply with relevant safety practices.
Nice To Haves
- Training in systems used in the assigned area of responsibility.
- Project Management training or certification.
- Experience with Postman and automated testing.
- Previous experience supporting enterprise-scale or global IT environments.
- Experience with OpenText Advanced Authentication or similar authentication platforms.
- Familiarity with automated deployment processes and testing methodologies.
Responsibilities
- Support and maintain the company’s global OpenText Advanced Authentication MFA environment.
- Serve as technical lead on medium- to large-scale initiatives as directed by the Product Owner and Manager.
- Provide consultation and subject matter expertise on authentication, access management, and IT security topics.
- Analyze business and technical requirements and develop work orders for external suppliers.
- Troubleshoot and resolve complex MFA-related incidents and requests, escalating to global support teams as needed.
- Provide Level 3 support for authentication platforms, applications, and processes.
- Help ensure system integrity, security, scalability, and ongoing enhancements.
- Create and maintain technical documentation, procedures, and automated test scripts using Postman.
- Perform unit and integration testing and support automated testing and deployment processes.
- Define and follow development standards, testing procedures, documentation requirements, and best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
