Corporate Billing Specialist

Surgical Information Systems•Alpharetta, GA

11d

About The Position

The Corporate Billing Specialist supports the financial health of the business by managing complex software and recurring-revenue billing. The role works across teams to ensure billing is accurate and timely, contributes to month-end close and year-end audit activities, supports accounts receivable collections, resolves customer disputes, and participates in projects to improve processes and the customer experience. The position involves reviewing customer contracts and carrying out their billing requirements, maintaining recurring-revenue accounts and customer information in NetSuite, issuing invoices, researching billing issues, processing credit memos, supporting accounts receivable and cash application issue resolution, and assisting with collections and maintenance renewals. The specialist also completes assigned close activities, including accounts receivable aging analysis and reconciliation and timely invoicing of billable expenses, and supports the year-end audit as needed.

Requirements

At least 2 years of work experience in an accounting department, including billing and accounts receivable experience.
Experience with soft collections.
Solid understanding of accounts receivable and cash application practices.
Experience using Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Intermediate working knowledge of Excel.
Proactive and process-oriented, with effective time-management skills and the ability to meet or exceed deadline-driven goals with urgency.
Effective written and verbal communication skills for interacting with internal and external customers.
Math skills sufficient to calculate billable amounts, research billing discrepancies, perform account reconciliations, and complete other assigned accounting tasks.
Ability to maintain confidential information.
Ability to work in a team environment and take on assigned tasks as needed.
Some experience with advanced ERP systems.

Nice To Haves

NetSuite accounting software experience.
Four-year bachelor's degree (preferred).

Responsibilities

Review customer contracts to understand billing requirements, enter Sales Orders as needed, and execute billing requirements in a timely manner.
Use NetSuite and Excel to manage recurring-revenue clients and the impact of additions, changes, and terminations.
Issue invoices to clients and respond to client inquiries.
Assist with client credit risk analysis.
Maintain client names, products, locations, and exemption information in NetSuite to ensure consistency across platforms.
Research billing issues, including reviewing applicable contracts and discussing issues with clients and team members.
Process credit memos.
Support resolution of credit, deduction, and cash application issues.
Help manage customer relationships and performance associated with collection activities.
Complete assigned month-end close duties, including accounts receivable aging analysis and reconciliation and invoicing billable expenses in a timely manner.
Support the year-end audit as needed.
Assist with maintenance renewal processes.
Provide feedback on areas for improvement and suggest ways to address them.
Perform other duties and responsibilities assigned or reassigned by management.