Corporate Advance ICE/IM Tech Support Analyst

Selene Diligence•Dallas, TX

11d

About The Position

The Invoice Management Analyst supports the Corporate Advance function through technical and operational assistance for ICE Invoice Management (IM) systems, invoice workflows, fee codes, business rules, reporting, and issue resolution. Working under leadership guidance, the role helps ensure invoice management processes, classification rules, and system controls are accurate and effective. It operates within Corporate Advance and mortgage servicing operations, supporting the accurate classification, control, and recovery of servicing-related expenses. The Analyst performs routine monitoring, assists with issue resolution, maintains documentation, and supports reporting and control activities. The job requirements listed are representative of the knowledge, skills, and abilities required and are not an inclusive list of all duties and responsibilities. The employee may be asked to follow other job-related instructions and perform other duties assigned by an authorized person. Selene may amend responsibilities to meet business and organizational needs.

Requirements

High school diploma required.
Expert experience with ICE Invoice Management (IM) and MSP.
Strong understanding of invoice processing, data entry, or financial operations.
Ability to manage multiple priorities, meet deadlines, and escalate issues appropriately.
Strong attention to detail and ability to work with data accurately.
Intermediate Excel skills, including sorting, filtering, and basic formulas.
Ability to research issues and follow established processes for resolution.
Strong organizational and time management skills.
Effective communication skills and ability to work in a team environment.

Nice To Haves

Associate’s or Bachelor’s degree preferred.
3–5 years of mortgage servicing, operations, or related experience preferred.

Responsibilities

Provide day-to-day support for ICE Invoice Management workflows, fee codes, and system processes.
Assist with maintenance of fee codes, classification logic, routing rules, and system data.
Research and help resolve invoice issues, including coding errors, workflow exceptions, and system rejects.
Support identification and documentation of system issues, rule gaps, and classification discrepancies.
Assist with testing and validation of system updates, rule changes, and enhancements.
Maintain documentation for fee codes, business rules, testing results, and issue tracking.
Support control monitoring activities, including reviewing exceptions, aging items, and data quality issues.
Prepare recurring reports, including KPI dashboards, exception reports, and basic trend analysis.
Assist with root cause analysis and track issue resolution and remediation efforts.
Coordinate with internal teams to track and follow up on system tickets and issues.
Identify opportunities for process improvement and increased efficiency.
Serve as a resource for basic questions related to invoice workflows and reporting.