Corporate IT Support Analyst
About The Position
CareOne is seeking a skilled Corporate IT Support Analyst to provide desktop support and help manage corporate IT tools, procedures, and related information. The role provides technical assistance to employees, ensuring their desktop computing environments operate smoothly. It includes diagnosing and resolving hardware and software issues, installing and configuring computer systems and applications, and providing end-user training and guidance. The analyst also works independently on solutions for IT documentation, tracking and management, and improvements to corporate IT efforts. The position encourages creativity, results-oriented work, and exploring solutions that contribute to the department. The role is based in Fort Lee, New Jersey, and may involve occasional after-hours emergency work and occasional evening, weekend, or on-call coverage.
Requirements
- Proven experience in a desktop support or help desk role.
- Strong knowledge of desktop operating systems, including Windows and macOS.
- Proficiency in troubleshooting hardware, software, and network issues.
- Experience with remote desktop support tools and ticketing systems.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Availability to work occasional evenings, weekends, or on-call shifts as needed.
Nice To Haves
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar.
Responsibilities
- Provide technical support and troubleshooting to end-users by phone, email, remote desktop, or in person.
- Set up and configure desktops, laptops, and mobile devices for end-users, and train users on hardware and software applications.
- Install, diagnose, and resolve hardware, software, and network-related issues involving desktops, laptops, printers, operating systems, applications, and software updates.
- Perform routine maintenance tasks.
- Communicate with IT team members to escalate and resolve complex technical issues.
- Collaborate with the IT team to improve systems, procedures, and documentation, including creating documents, databases, inventories, platforms, or tools using available resources.
- Document support activities, issue resolutions, and troubleshooting steps in the ticketing system, and provide feedback to improve the system and process.
- Assist with procurement and inventory management of IT equipment and supplies.
- Stay current with technology trends and developments in desktop computing.
- Meet corporate office punctuality and attendance requirements to support onsite staff, and handle emergency work after hours as needed.
- Manage time and workload independently, applying critical thinking and problem-solving skills to IT emergencies.
Benefits
- Comprehensive healthcare benefits, including multiple medical plans and pharmacy coverage, Teladoc, multiple dental plans, and a vision plan.
- Health Savings Account, subject to eligibility restrictions.
- Flexible Spending Accounts.
- Voluntary Life and AD&D insurance.
- Short-term and long-term disability plans.
- Hospital indemnity insurance.
- Critical illness insurance.
- Accident insurance.
- Whole life insurance.
- Medicare Employee Assistance.
- Legal plan.
- Commuter benefits.
- 401(k) retirement plan.
- Employee Assistance Program, available to all employees.
- Paid time off, including vacation and sick plans in accordance with state laws.
- Opportunities to advance and grow your career.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
